Elizabeth Oyugi
@elizabethoyugi
Passionate customer service professional with strong communication skills.
KenyaWhat I'm looking for
My name is Elizabeth Oyugi, and I am a dedicated customer service professional with a rich background in hospitality and client engagement. Currently, I serve as an Assistant Team Server at Carnival Cruise Line, where I excel in creating memorable experiences for guests. My role involves greeting guests warmly, addressing their concerns, and ensuring compliance with food service standards, all while fostering a welcoming atmosphere.
Previously, I worked as a Head Waitress and Cashier at Lala Restaurant in Doha, where I honed my leadership skills by training new staff and managing catering services. My experience as a Product Consultant at Oppo Mobile Limited further developed my ability to meet sales targets and provide exceptional after-sale services. With a diploma in Hospitality Management, I am committed to delivering outstanding service and continuously improving my skills in the hospitality industry.
Experience
Work history, roles, and key accomplishments
Assistant Team Server
Carnival Cruise Line
Nov 2022 - Present (2 years 7 months)
As an Assistant Team Server, I greet and welcome guests, engage with them to ensure a positive experience, and address their concerns while complying with food service and safety standards.
Head Waitress/Cashier
Lala Restaurant
Jan 2020 - Oct 2022 (2 years 9 months)
In my role as Head Waitress, I trained new staff, delegated duties, coordinated catering services, and ensured excellent customer service while managing cash and inventory.
Waitress/Shift Supervisor
Naivas Café Deli
Jun 2012 - Oct 2014 (2 years 4 months)
In my role, I provided excellent customer service, took orders, managed inventory, and supervised shifts to ensure smooth operations.
Education
Degrees, certifications, and relevant coursework
Riccatti Business College
Diploma, Hospitality Management
2016 -
Studied Hospitality Management, focusing on customer service, food service safety, and operational management within the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
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