Oladimeji Olawale

I’m a results-driven Customer Support Specialist with 5+ years of experience delivering high-impact customer experiences across telecom, logistics, and fintech-adjacent environments. I’m remote-ready and focused on globally reliable, Africa-based support for teams that need consistent performance and customer advocacy.

In my most recent role at Tigerhawk Logistics (Remote), I managed 80+ customer interactions daily across phone, email, and live chat. I’ve consistently achieved a 89% customer satisfaction (CSAT) score, reduced escalation rates by 40%, and improved first-contact resolution by minimizing repeat contacts through accurate billing, account, and product troubleshooting guidance.

I bring strong multichannel support skills, CRM administration, and a solutions-first mindset. I administered Zendesk, Zoho CRM, and Salesforce to track tickets, update customer records, monitor SLA compliance, and ensure no inquiry fell through the cracks—while also driving 40% revenue target exceedance through upselling and cross-selling.

I also enjoy growing teams and improving processes. At Tigerhawk Logistics, I onboarded, trained, and mentored 25+ new customer service representatives, and collaborated with logistics, billing, and technical teams to resolve complex cases in a fully remote environment. Earlier, at MTN Telecommunications Nigeria, I handled 105+ calls daily, delivered tailored solutions to support billing and service disruptions, and was recognized as Employee of the Month four times.