EOElizabeth Odero
@elizabethodero
Adaptable Customer Satisfaction Associate with extensive experience in service excellence.
KenyaWhat I'm looking for
I am an adaptable Customer Satisfaction Associate with a strong commitment to delivering first-class results. My experience spans various roles, including my current position at Ecom Services Ltd, where I have honed my skills in inspecting products and services to ensure compliance with quality standards. I take pride in customizing customer experiences to build brand loyalty and have consistently exceeded goals through effective prioritization and a diligent work ethic.
Previously, I worked as an MPESA Agent at Safaricom, where I demonstrated outstanding product knowledge and engaged with customers to understand their needs better. My ability to resolve customer queries and provide step-by-step solutions has contributed to high customer satisfaction levels. I also have experience in the beauty industry as a hairdresser, where I developed new styling techniques and upsold services based on client preferences.
Experience
Work history, roles, and key accomplishments
Student Customer Satisfaction Associate
Ecom Services Ltd
Feb 2022 - Dec 2024 (2 years 10 months)
Inspected products and services to ensure compliance with quality standards. Customised customer experiences to build brand loyalty, consistently exceeding goals through effective prioritisation and a strong work ethic.
MPESA Agent
Safaricom
Jan 2021 - Dec 2021 (11 months)
Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. Operated tills to accurately process cash and credit card transactions, engaging with customers to understand needs and deliver excellent service.
Hair Dresser
Juja Salon
Nov 2020 - Dec 2020 (1 month)
Attended training to enhance expertise in working with artificial hair, extensions, and wigs. Upsold services and hair care products, making recommendations based on client needs to increase sales and client satisfaction.
MPESA Agent
Safaricom
Dec 2018 - Aug 2019 (8 months)
Organised files to support efficiency and traceability, resolving customer queries and problems through effective communication. Thrived in a fast-paced environment with energy and enthusiasm.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Tech
Bachelor of Science, Agricultural and Biosystems Engineering
Coursework in Agricultural and Biosystems Engineering. This program provided a strong foundation in the principles and applications of agricultural and biosystems engineering.
Kenya Institute of Management
Certificate of Higher Education, Computer Packages
Coursework in Computer Packages. This certificate program equipped me with essential computer skills and knowledge.
Precious Blood Kilungu
A-Levels, Secondary Education
Grade: B+ 71 points
Completed secondary education with a focus on various subjects. Achieved a B+ with 71 points in the Kenya Certificate of Secondary Education.
The Nairobi Primary School
GCSEs, Primary Education
Grade: 393 marks
Completed primary education. Attained 393 marks in the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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