Sharon Oyombe

I am a self-motivated professional with a strong background in customer service and quality assurance. My experience includes delivering exceptional customer service, resolving complaints promptly, and identifying process improvements that drive operational success. I am dedicated to enhancing client experiences and team performance through innovative thinking and collaboration.

In my previous role as Lead Merchandiser at Cinnabar Green, I monitored competitors and provided comprehensive reports to management, ensuring we capitalized on marketing gaps. I also trained new team members on best practices, fostering a culture of excellence within the team. My commitment to quality assurance was further demonstrated in my role at SureCred Capital, where I supervised a QA team and supported HR functions, ensuring adherence to company guidelines.

I am passionate about utilizing market insights to inform strategies and training initiatives, and I strive to create an environment where both clients and team members can thrive. My achievements, including a 95% customer satisfaction rate and being awarded Best QA/Trainer of the Year in 2023, reflect my dedication to excellence in every aspect of my work.