Princess UmohnsekPU
Open to opportunities

Princess Umohnsek

@princessumohnsek

Detail-oriented Administrative Virtual Assistant with exceptional customer service skills.

Nigeria

What I'm looking for

I am looking for a role that values organization and customer satisfaction, offering opportunities for growth and development.

I am a highly organized Administrative Virtual Assistant with over 2 years of experience in providing high-level executive support and exceptional customer service. I have a proven track record in managing complex calendars, inboxes, and data entry with a remarkable 98% accuracy rate. My expertise includes conducting thorough web research and compiling actionable reports that support executive decision-making.

In my recent role as an Executive Virtual Assistant at Sovereign Degens, I successfully managed inboxes and calendars while preparing presentations. I maintained over 1,000 data entries with a 98% accuracy rate and delivered exceptional customer support, managing up to 50 inquiries daily across various communication platforms, achieving a 95% customer satisfaction rate. My strong problem-solving abilities and effective communication skills have consistently led to successful outcomes in fast-paced remote environments.

Experience

Work history, roles, and key accomplishments

SD

Executive Virtual Assistant

Sovereign Degens

Aug 2023 - Oct 2023 (2 months)

Provided high-level executive support, including inbox and calendar management, and preparing presentations. Successfully entered and maintained over 1,000 data entries with a 98% accuracy rate, ensuring all information was accessible for team members. Delivered exceptional customer support, managing up to 50 enquiries daily with a 95% satisfaction rate.

MA

Customer Support Representative

MantraDao

Jan 2022 - Jul 2023 (1 year 6 months)

Delivered exceptional customer support, managing up to 50 enquiries daily across various platforms with a 95% customer satisfaction rate. Utilized strong problem-solving abilities to resolve complex issues, leading to a 20% reduction in escalated cases. Managed over 100 emails daily, ensuring timely responses and effective follow-up.

Education

Degrees, certifications, and relevant coursework

UU

University of Uyo

Bachelor of Science, Human Anatomy

2021 -

ALX Africa logoAA

ALX Africa

Training, Virtual Assistance

2024 - 2024

Completed training in Virtual Assistance, focusing on skills necessary for effective administrative support in a remote environment.

Tech stack

Software and tools used professionally

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Princess Umohnsek - Executive Virtual Assistant - Sovereign Degens | Himalayas