Open to opportunities

Elizabeth Castro

@elizabethcastro

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Experienced customer service professional specializing in medical scheduling and virtual reception.

United States

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What I'm looking for

I'm seeking a customer-service role where I can apply 13+ years of medical and virtual reception experience, contribute to a collaborative team, grow my scheduling and administrative skills, and take on new responsibilities in a fast-paced environment.

I am a customer service professional with more than 13 years of experience in medical scheduling, virtual reception, and administrative support. I currently handle high-volume inbound calls for 30+ service companies and scheduled surgeries for multiple physicians, coordinating with hospitals and surgery centers.

I bring strong technical proficiency with EMR and practice-management tools (NextGen Software, Envision, Service Titan, House Call Pro and others), HIPAA knowledge, and a proven ability to multitask across scheduling, payments, and records while delivering attentive client service. I’m eager to leverage my organizational skills and collaborative approach to contribute to a team that values accuracy and responsive customer care.

Experience

Work history, roles, and key accomplishments

Current

Virtual Receptionist

Current

Annie Admin

Jan 2022 - Present (3 years 7 months)

Provide virtual reception and customer service for 30+ service companies across trades. Answer high-volume inbound calls, schedule and dispatch appointments using ServiceTitan, HouseCall Pro and other platforms, and process payments to support field operations.

Customer Service Scheduling HouseCall Pro Payment Processing Dispatching Multitasking

Surgery Scheduler

Bone and Joint Clinic - Texas Health Care

Jan 2017 - Jul 2021 (4 years 6 months)

Scheduled surgeries for four physicians, coordinating procedures with multiple hospitals and surgery centers and obtaining pre-operative testing and documentation. Streamlined paperwork routing and booking to meet facility requirements and maintain standard turnaround times.

Patient Coordination Medical Records Cross Functional Communication Practice Management Software Problem Solving

Physical Medicine Receptionist

Kaner Medical Group

Aug 2014 - Dec 2016 (2 years 4 months)

Managed front-desk operations for a physical medicine practice, handling patient intake, appointment scheduling, and medical records. Ensured efficient telephone communication and maintained compliance with clinic protocols.

Patient Intake Scheduling Medical Records EMR Microsoft Office

Administrative Receptionist

Body Focus Medical Spa & Wellness Center

Jan 2012 - Aug 2014 (2 years 7 months)

Performed administrative and reception duties at a medical spa, managing appointments, patient records, and billing. Supported office operations and maintained EMR systems such as NextGen and Envision.