Open to opportunities

Elizabeth Bounds

@elizabethbounds

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Friendly, reliable entry-level chat and customer support specialist focused on clear communication.

United States

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What I'm looking for

I’m looking for an entry-level customer support role where I can use clear communication, accuracy, and empathy to help customers and grow my skills.

I am an entry-level customer support specialist with hands-on experience in chat and phone-based roles, having worked in retail food service and remote healthcare support. I communicate clearly and professionally, enter information accurately, and follow procedures such as HIPAA compliance when handling sensitive data.

At Little Joeys Pizza and Pasta I supported customers with questions and orders while staying organized during busy periods; in my remote role with Lincare I handled high-volume inbound calls, used a dialer, and performed troubleshooting for customers. I am a quick learner with a positive attitude who reliably completes tasks and follows instructions.

I hold a High School Diploma from PA Virtual Cyber Charter School (2021) and am seeking opportunities where I can apply my strong written and verbal communication skills, attention to detail, and customer-focused approach to grow in support roles.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Lincare

Handled high-volume inbound calls, entered patient information accurately and adhered to HIPAA compliance while troubleshooting customer issues. Used dialer systems to manage call flow and maintain service quality.

Inbound Calls High Volume Management HIPAA Data Entry Dialer Management Troubleshooting

Manager / Customer Service

Little Joeys Pizza and Pasta

Managed customer interactions and order processing, entering information accurately and maintaining professionalism during high-volume periods. Stayed organized under pressure and ensured accurate order fulfillment.