Looking for a job

Elizabeth Barlaan

@elizabethbarlaan

Message

I support international customers and payment operations in English and Dutch, improving workflows with AI tools.

Spain

Message

What I'm looking for

I'm looking for remote customer support, client support, payment operations, back-office, first-line technical support, AI-enabled operations, or entry-level AI automation and AI support roles in international, technology-focused companies.

I've supported international customers, banks, merchants, and business partners across payment processing, remittance, technical support, and back-office operations for more than 10 years.

At Global Collect BV, I monitored international payments, investigated discrepancies, and supported partner banks and local companies in English and Dutch. I also created task manuals and helped reduce processing time by 20% while maintaining accuracy.

At TomTom International BV, I resolved first-line technical support requests for UK and Ireland customers, handling more than 100 emails daily with 98% accuracy. I also managed RMA and repair-status processes, software installation support, and escalations.

I'm now applying AI-assisted workflows to content, customer communication, and operations through TheSmartPaw. I use tools including Claude, ChatGPT, Tidio AI, and Canva while building practical skills in prompt engineering, workflow development, and AI output evaluation.

Experience

Work history, roles, and key accomplishments

Current

Content Creator

Current

TheSmartPaw

Jan 2026 - Present (8 months)

Manage content and promotional activities for an affiliate pet-products project using AI-assisted workflows. Develop and test prompts to improve AI-generated content and identify errors, inconsistencies, and potential bias.

Claude ChatGpt Tidio Canva Prompt Engineering AI assisted content creation AI Workflow Development AI Output Evaluation

Administrative Assistant / Customer Support Rep

Unplanned Custom Shop

Jan 2014 - Dec 2015 (1 year 11 months)

Supported administration, customer inquiries, order handling, and day-to-day business organization.

Administrative Support Customer Inquiries Order Handling Organization

Merchant Accounting Employee / Back Office

Global Collect BV

Mar 2011 - Feb 2014 (2 years 11 months)

Supported partner banks and local companies in English and Dutch via phone and email regarding payment status and issues. Processed and monitored international payment transactions, investigated discrepancies, and created instruction manuals, helping reduce processing time by 20%.

Payment Processing Transaction Monitoring Discrepancy Investigation Documentation Process Improvement English Dutch

Cashier / MoneyGram Agent Representative / iRemit Processor

Sunro Change BV

Jan 2009 - Dec 2010 (1 year 11 months)

Processed MoneyGram and remittance transactions while conducting customer identity verification and KYC checks. Identified and reported suspicious transactions and escalated cases according to established procedures.

MoneyGram Remittances Processing KYC Fraud Detection Identity Verification Currency Exchange

1st Line Technical Support Representative

TomTom International BV

Mar 2007 - Mar 2009 (2 years)

Provided 1st-line technical support to UK and Ireland customers by phone and email, including soft resets and software download/installation support. Managed RMA processes and escalated cases to Logistics when required.

Technical Support Troubleshooting RMA Management Email Support Phone Support Customer Escalation

Customer Service Representative

Skynet Worldwide Express

Jun 2006 - Mar 2007 (9 months)

Supported international clients, partner couriers, and companies in English and Dutch via phone and fax, coordinating requests with internal departments. Maintained strong relationships with international clients and partners, helping reduce delays and resolve delivery issues.

Customer Service International Support Communication Skills Problem Solving Logistics Coordination