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@ronevanderuser
Experienced customer service professional specializing in onboarding, administration, and team leadership.
PhilippinesI am an experienced customer service and administrative professional with nearly four years supporting onboarding, recruitment, and operations. I have a strong track record managing documentation in CRMs and Google Sheets, coordinating communications via Gmail, and maintaining accurate records while troubleshooting and enrolling patients.
I have held roles from Tier 1 customer service through Subject Matter Expert and Interim Team Manager, where I supervised teams, created schedules, analyzed metrics, and drove performance improvements. I bring attention to detail, effective communication, leadership, and hands-on experience with Google Workspace, Microsoft Office, CRM tools, and data entry.
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Work history, roles, and key accomplishments
Medek Health Systems, LLC
Jan 2025 - Aug 2025 (7 months)
Contacted patients for onboarding, troubleshooting, and enrollment while maintaining accurate CRM and Google Sheets documentation to streamline enrollment workflows.
IGSupervised and coached a team to achieve performance goals, created schedules, monitored hours, and ensured accurate reporting to maintain operational performance.
IGProvided expert guidance on complex customer issues, handled reporting and documentation, and supported recruitment during high-volume ramp periods.
IGResolved escalated or complex customer concerns, assisted in troubleshooting and process clarification, and managed case tracking via client CRMs.
IGHandled basic customer inquiries, provided timely solutions, and maintained accurate interaction logs and customer records within client CRMs.
Degrees, certifications, and relevant coursework
Bachelor of Science, Aircraft Maintenance and Technology
2015 - 2019
Completed a Bachelor of Science in Aircraft Maintenance and Technology between June 2015 and March 2019.
Software and tools used professionally
PhilippinesYou can contact Ron Evander and 90k+ other talented remote workers on Himalayas.
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