Open to opportunities

Nigist Tefera

@nigisttefera

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Dedicated financial and customer service professional with 10+ years experience.

Ethiopia

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What I'm looking for

I am looking for a role that allows me to leverage my financial expertise and leadership skills while fostering a collaborative and innovative work environment.

I am a management graduate with over a decade of experience in financial services, customer service, and digital banking product sales. My career began at Oromia Bank S.C, where I honed my skills in customer service and compliance as a graduate trainee and customer service officer. My dedication to excellence and attention to detail allowed me to quickly advance through various roles, including resident auditor and branch accountant.

In my most recent position as Principal Banking Channels Officer at Gadaa Bank S.C, I have been instrumental in the development and enhancement of alternative banking channel products. I thrive in collaborative environments and have a proven track record of mentoring team members and driving customer awareness initiatives. My ability to adapt and lead in dynamic settings has been key to my success in the banking sector.

Experience

Work history, roles, and key accomplishments

Principal Banking Channels Officer

Gadaa Bank S.C

May 2023 - Mar 2025 (1 year 10 months)

Led digital product development for alternative banking channels, partnered with IT for issue resolution, and mentored team members. Engaged in competitive market intelligence research.

Team Leadership Market Intelligence Mentorship

Senior Alternative Banking Officer

Oromia Bank S.C

Feb 2023 - May 2023 (3 months)

Conducted market research for alternative banking channels, assessed product effectiveness, and designed customer awareness programs. Supported district goals for banking channels.

Market Research Program Design Customer Engagement

Alternative Banking Officer

Oromia Bank S.C

Jul 2022 - Feb 2023 (7 months)

Promoted alternative banking channels, assessed staff development needs, and mentored junior officers. Enhanced customer awareness and adoption of digital banking solutions.

Digital Banking Customer Awareness Mentoring

Branch Accountant

Oromia Bank S.C

Mar 2021 - Jul 2022 (1 year 4 months)

Managed financial activities of the branch, ensured compliance with financial policies, and processed financial records. Validated daily transactions and maintained accurate accounting records.

Financial Management Compliance Accounting

Resident Auditor I

Oromia Bank S.C

Feb 2017 - Mar 2021 (4 years 1 month)

Examined accounting records for compliance, provided operational recommendations, and advised on tax obligations. Ensured adherence to established banking procedures.

Auditing Compliance Financial Analysis Tax Advisory

Graduate Trainee & Customer Service Officer

Oromia Bank S.C

Jul 2014 - Feb 2017 (2 years 7 months)

Handled cash and non-cash transactions, managed customer requests, and updated financial records. Provided excellent customer service and ensured compliance with banking procedures.

Customer Service Compliance