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Girum User

@girumuser

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Dedicated customer service professional with a passion for problem-solving.

Ethiopia

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What I'm looking for

I seek a role that values teamwork and offers growth opportunities in customer service.

I am a hard-working and self-motivated individual, eager to leverage my skills and passion to contribute to your company's mission. With a proven ability to establish and maintain excellent communication and relationships, I thrive in team environments and excel at prioritizing tasks to meet tight deadlines. My dedication to identifying customer needs and delivering effective solutions has been a cornerstone of my professional journey.

In my recent role as a Customer Service Professional at Shutterfly, I assisted customers with inquiries and issues across various channels, ensuring their needs were met effectively. I efficiently handled orders, returns, and exchanges while maintaining positive relationships with customers through proactive outreach. My experience at Ethio Telecom further honed my skills in managing customer accounts and providing exceptional service, even under pressure.

Additionally, my background as a Junior Cyber Security Analyst at Dashen Bank equipped me with the ability to monitor network traffic and conduct security audits, ensuring compliance with industry standards. As a self-employed Financial Markets Analyst, I conducted thorough analyses of market trends, producing actionable insights for clients. I am excited to bring my diverse skill set and commitment to excellence to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Financial Markets Analyst

Current

Self Employed

Apr 2022 - Present (3 years 1 month)

Conducted in-depth fundamental and technical analysis of equities, commodities, and FOREX markets to identify investment opportunities. Produced daily, weekly, and monthly market reports with actionable insights for various stakeholders.

Financial Analysis Market Research Fundamental analysis

Customer Service Professional

Shutterfly

Mar 2024 - Jan 2025 (10 months)

Assisted customers with inquiries, complaints, and issues through various channels, providing accurate information about products, services, and company policies. Efficiently handled orders, returns, and exchanges while processing payments and managing customer accounts.

Customer Service Communication Problem Solving Order Processing Customer Relationship Management Product Knowledge

Customer Service Professional

Ethio Telecom

Nov 2023 - Feb 2024 (3 months)

Maintained accurate and current customer account data through manual forms processing and digital updates, including detailed case notes for every call. Assisted a large volume of customers daily with a positive attitude, focusing on customer satisfaction.

Data Entry Payment Tracking Customer Satisfaction Communication Problem Solving

Junior Cyber Security Analyst

Dashen Bank

May 2023 - Aug 2023 (3 months)

Continuously monitored network traffic, systems, and applications for potential security breaches or suspicious activities. Conducted internal and external security audits to ensure compliance with industry standards and organizational policies.

Security Auditing Risk Assessment Compliance

Education

Degrees, certifications, and relevant coursework

University of Geneva

Professional Certificate, Understanding Financial Markets

Obtained a professional certificate in understanding financial markets. Developed skills in fundamental and technical analysis of equities, commodities, and FOREX markets, and learned to monitor macroeconomic indicators.

Kidist Mariam School

Diploma, High School

Completed high school education and received a diploma. Focused on foundational subjects to prepare for higher education.

Unity University

Degree, Computer Science

Pursued a degree in Computer Science, gaining comprehensive knowledge in the field. Developed skills in various aspects of computer science relevant to modern technology.