Laura Cortes

Plan and deliver engaging lessons aligned with early childhood standards. Support students' social, emotional, and academic development.

Supported lead teachers with lesson planning and classroom management. Worked with small differentiated groups in reading and writing.
Assisted in students’ social-emotional development.
Collaborated with parents and co-teachers to support student growth.

Entered and maintained large volumes of data accurately in digital
databases and spreadsheets.
Reviewed and verified information to ensure accuracy and completeness.
Organized and managed digital records and files efficiently.
Maintained confidentiality when handling sensitive information.
Collaborated with team members to ensure timely data processing and
updates.

Handled high-volume inbound and outbound customer service calls, providing assistance and resolving customer concerns.
Communicated clearly and professionally with customers to answer questions and provide accurate information.
Documented customer interactions and ensured timely follow-up to resolve issues efficiently.

Pursued a Bachelor's degree in Education and Learning, focusing on pedagogical methods and educational development.

Completed a teaching certification in English as a Foreign Language, gaining skills in language instruction and curriculum planning.

Earned a diploma in Psychopedagogy, studying the intersection of psychology and education to support diverse learners.