Open to opportunities

Elise R

@eliser

Message

Dynamic marketing professional with expertise in team management.

France

Message

What I'm looking for

I seek a collaborative environment where I can lead teams and drive marketing initiatives.

I'm a dedicated marketing professional with extensive experience in team management and client relations. My journey has taken me through various roles, including my current position at KEOLIS, where I excel in front office and back office operations. I thrive in dynamic environments, ensuring smooth communication and effective conflict resolution.

Throughout my career, I've developed strong skills in social media management and event communication. My educational background includes a Master's degree in Management, which has equipped me with the tools to lead teams effectively and drive performance. I am passionate about creating tailored solutions that meet client needs and enhance overall satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Agent Front Office et Back Office

Current

KEOLIS

Jan 2017 - Present (8 years 7 months)

Managed front and back office operations, including physical and phone reception, conflict resolution, and staff training. Developed and proposed customized offers to meet client demands, enhancing customer satisfaction.

Customer Service Conflict Resolution Staff Training Client Relationship Management Sales

Manager en alternance

Maison Moderne - Paperjam + Delano Business Club

Jan 2023 - Present (2 years 7 months)

Conducted prospecting and lead qualification, managed appointments, and maintained dashboards. Oversaw sales figures, objectives, and team briefings, while implementing and monitoring projects and staff schedules.

Prospecting Lead Qualification Appointment Setting Data Analysis Project Management Team Leadership Communication

Assistante Commerciale

SNCF Gares&Connexions

Jan 2020 - Present (5 years 7 months)

Created and maintained dashboards, tracked sales figures and objectives, and managed team briefings. Implemented and monitored projects, managed staff schedules, and organized communication campaigns.

Dashboards Performance Tracking Team Management Implementation Scheduling Microsoft Office

Assistante Commerciale

Cxb Hub

Jan 2018 - Present (7 years 7 months)

Handled prospecting, client follow-up, and event organization. Utilized PowerBI and Salesforce for data analysis and client management.

Prospecting Event Management Power BI Salesforce Canva

Education

Degrees, certifications, and relevant coursework

CCI Formation EESC

Mast re Manager du Marketing et de la Performance Commerciale, Marketing et Performance Commerciale

Completed a Master's degree in Marketing and Commercial Performance, focusing on advanced strategies and management. This program provided in-depth knowledge and practical skills in marketing and sales.

ILEC Cannes

Bachelor Communication Ev nementiel et Relations Publiques, Communication Ev nementiel et Relations Publiques

Obtained a Bachelor's degree in Event Communication and Public Relations. The curriculum covered event planning, public relations strategies, and communication techniques.

Lyc e Fr d ric Chopin

BTS Commerce International, Commerce International

Pursued a BTS in International Trade, gaining foundational knowledge in global business practices. This program focused on international commerce, including import/export procedures and market analysis.