Eli Precious
@eliprecious
Customer-focused service professional with 3+ years in call centre support.
What I'm looking for
I am a customer-focused and reliable professional with over three years of hands-on experience in customer service and call-centre environments. I specialize in handling high-volume inbound and outbound calls, resolving inquiries across phone, email, and digital channels, and delivering calm, solution-oriented support.
At Malbryte Impression I consistently provided friendly, efficient assistance, processed orders and returns accurately, and maintained up-to-date customer records and service reports. In my role as a Procurement Specialist at IorderNShip, I strengthened supplier relationships, tracked orders, handled documentation and data entry, and coordinated with internal teams to ensure timely service.
Earlier, as a Compliance Analyst intern at Xcelsz Property and Solutions Company, I supported compliance reporting, researched regulatory requirements, and maintained accurate filing to uphold quality and service standards. I bring strong communication, organizational skills, and an eye for detail to every role.
I am dedicated to continuous improvement and seek remote customer service or call centre opportunities where I can contribute my problem-solving, conflict-resolution, and time-management skills to create positive customer experiences.
Experience
Work history, roles, and key accomplishments
Procurement Specialist
IorderNShip
Feb 2023 - Nov 2024 (1 year 9 months)
Communicated with suppliers to track orders and resolve delays, managed documentation and data entry, and coordinated with internal teams to ensure timely deliveries and quality corrective actions.
Customer Service Representative
Malbryte Impression
Jan 2020 - Dec 2023 (3 years 11 months)
Handled high-volume inbound and outbound calls and digital inquiries, resolved complaints, processed orders and returns, and maintained customer records to improve service reliability and satisfaction.
Compliance Analyst (Intern)
Xcelsz Property And Solutions Company
Jun 2018 - Dec 2019 (1 year 6 months)
Assisted in preparing compliance reports and regulatory documentation, researched requirements, ensured accurate filing, and supported quality and service standards through detailed record keeping.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor's Degree, Human Resources and Psychology
Completed a Bachelor's degree combining Human Resources and Psychology, focusing on organizational behavior and employee relations.
Labone Senior High School
High School Diploma, General Arts
Completed General Arts program with studies in humanities and social sciences, graduated in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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