Elina Mutumbulwa
@elinamutumbulwa
Senior project manager specializing in digital & technology delivery, CRM/ERP enablement, and customer-centric stakeholder leadership.
NamibiaWhat I'm looking for
I’m a project management professional with over 15 years of experience spanning sales, CRM administration, and customer relationship management, transitioning into project management in 2022. Since joining Namibia Breweries Limited as a Digital & Technology Project Coordinator, I’ve built a strong track record in managing complex, multi-stakeholder technology projects.
I was selected as project lead for the high-profile Heineken-NBL-Distell integration (Project Nile), overseeing end-to-end delivery across IT and business units. I design and execute deployment strategies aligned to business goals—managing scope, budget, timelines, and resource allocation—while leading integration work through requirements workshops, risk/issue tracking, SLA deadline monitoring, and executive-level progress reporting.
I also strengthen adoption through hands-on training and change management, coordinating end-user training programmes for new systems and processes. Earlier, as a Salesforce Administrator & Sales Coordinator, I administered and optimized Salesforce, improved data quality and dashboards, supported stakeholder relationships, and delivered CRM training to increase system utilization.
Experience
Work history, roles, and key accomplishments
Digital & Technology Project Coordinator
Namibia Breweries Limited
Jan 2022 - Present (4 years 3 months)
Selected as project lead for Project Nile (Heineken–NBL–Distell integration), managing end-to-end delivery across IT and business units, including scope, budget, timelines, and risk/issue tracking. Proactively monitored SLA deadlines and coordinated go-live, requirements workshops, and end-user training.
Salesforce Admin & Sales Coord
Ohlthaver & List Leisure Namibia
Jan 2015 - Jan 2022 (7 years)
Owned and optimized the Salesforce CRM platform, building dashboards, enhancing the sales console, managing data quality, and aligning functionality to business requirements. Coordinated CRM training for sales teams, supported enterprise sales operations, and achieved a minimum of 15 tele-sales contacts per week.
Sales Consultant
Namibia Wildlife Resorts
Jan 2010 - Jan 2015 (5 years)
Negotiated corporate and leisure contracts and packages, planned and oversaw a customer loyalty programme, and drove new market penetration strategies. Managed yield optimization and handled reservation management and customer complaints to deliver consistently high satisfaction.
Education
Degrees, certifications, and relevant coursework
London School of Planning & Management
Level 7 Diploma in Project Management, Project Management
Completed a Level 7 Diploma in Project Management, strengthening skills for planning, delivery, and project leadership.
Namibia University of Science & Technology
Bachelor of Marketing, Marketing
Earned a Bachelor of Marketing, building foundational knowledge in marketing strategy and customer-focused business practices.
Namibia University of Science & Technology
Diploma in Sales & Marketing, Sales & Marketing
Completed a Diploma in Sales & Marketing to develop practical skills in sales, customer engagement, and marketing activities.
Tech stack
Software and tools used professionally
Availability
Location
NamibiaAuthorized to work in
Job categories
Skills
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