Aina Vaninah
@ainavaninah
Customer service advisor at Concentrix, handling French phone support and resolving customer issues.
MadagascarWhat I'm looking for
At Concentrix, I handled French phone support for retention, loyalty, billing, and technical issues, taking 50+ calls per day. I focused on empathy, de-escalation, and customer satisfaction, with quality at 95% and CSAT at 90%.
On the Amazon account at Concentrix, I supported customers through chat and email with order tracking, returns, refunds, and Prime delivery issues. I managed 3+ concurrent chats and Zendesk tickets with an SLA under 24 hours.
At CENTRAL HOTEL TANA, I managed guest check-ins and check-outs, provided concierge support, coordinated bookings, and resolved guest issues.
I’m seeking an English voice or call role and want to transfer my chat and email customer support experience to phone support.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Central Hotel Tana
Sep 2024 - Jul 2025 (10 months)
Managed check-in and check-out for guests, providing concierge services and support. Coordinated bookings and resolved guest issues with professionalism and efficiency.
English Customer Advisor
Concentrix
Supported Amazon customers via chat and email, handling order tracking, returns, refunds, and Prime delivery issues. Managed 3+ concurrent chats, resolved complex cases, and prevented escalation while maintaining high CSAT.
French-Speaking Customer Advisor
Concentrix
Handled 50+ calls per day in French for retention, loyalty, billing, and technical resolution. Focused on empathy, de-escalation, and customer satisfaction, achieving KPIs including Quality 95%, TMA, and CSAT 90%.
Education
Degrees, certifications, and relevant coursework
Training in Tourism Hospitality
Training, Tourism Hospitality
2024 - 2025
Training in Tourism Hospitality from 2024 to 2025.
Full time leadership Teaching service
Volunteer missionary, Leadership Teaching
2023 - 2024
Volunteer missionary and full-time leadership teaching service from 2023 to 2024.
Bachelor in Business Management
Bachelor, Business Management
Bachelor in Business Management with a focus on hospitality.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Salary expectations
Job categories
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