Harimbola User
@harimbolauser
Bilingual customer support specialist with strong problem-solving and service focus.
What I'm looking for
I am a bilingual customer support specialist with broad experience in retail support, multilingual help channels, and client-facing roles across aviation and e-commerce. I consistently apply active listening and problem-solving to deliver high customer satisfaction.
At Shippr I provided support in French and English across phone, email, and live chat, coordinating deliveries and resolving issues to improve client experience. At Smallable SAS I handled order issues, returns, and escalations while offering personalized product recommendations.
As a flight attendant with Air Madagascar I managed up to 60 passengers per flight, conducted safety demonstrations, and responded to in-flight emergencies with professionalism. Recently I trade retail futures using technical setups and market tools, demonstrating analytical discipline and risk management.
I achieved a 95% first-contact resolution rate and reduced email response times by 25% through workflow improvements, showing my ability to optimize processes and deliver measurable results in customer-facing environments.
Experience
Work history, roles, and key accomplishments
Retail Futures Trader
Self Employed
Mar 2025 - Present (1 year 3 months)
Trade futures contracts (CL, ES) using Auction Market Theory, VWAP, and Order Flow-based technical setups to manage risk and capture market opportunities.
Customer Support
Smallable SAS
Dec 2024 - Feb 2025 (2 months)
Assisted international customers in French and English, handled orders, returns and escalations, and provided personalized recommendations to improve customer engagement.
Bilingual Customer Support
Shippr
Mar 2022 - Aug 2024 (2 years 5 months)
Provided multilingual customer support via phone, email, and live chat, resolving issues with high satisfaction and coordinating delivery schedules to improve efficiency.
Flight Attendant
Air Madagascar
Feb 2018 - Apr 2020 (2 years 2 months)
Managed up to 60 passengers per flight, ensured safety and comfort, conducted safety demonstrations, and responded to in-flight emergencies and medical situations professionally.
Education
Degrees, certifications, and relevant coursework
Distant learning center of Madagascar
Master 1, Communication
2010 - 2018
Completed Master 1 in Communication via distance learning between September 2010 and June 2018.
Availability
Location
Authorized to work in
Job categories
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