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Harimbola User

@harimbolauser

Bilingual customer support specialist with strong problem-solving and service focus.

Madagascar
Message

What I'm looking for

I seek a customer-focused role where I can use bilingual communication, improve processes, and drive high satisfaction.

I am a bilingual customer support specialist with broad experience in retail support, multilingual help channels, and client-facing roles across aviation and e-commerce. I consistently apply active listening and problem-solving to deliver high customer satisfaction.

At Shippr I provided support in French and English across phone, email, and live chat, coordinating deliveries and resolving issues to improve client experience. At Smallable SAS I handled order issues, returns, and escalations while offering personalized product recommendations.

As a flight attendant with Air Madagascar I managed up to 60 passengers per flight, conducted safety demonstrations, and responded to in-flight emergencies with professionalism. Recently I trade retail futures using technical setups and market tools, demonstrating analytical discipline and risk management.

I achieved a 95% first-contact resolution rate and reduced email response times by 25% through workflow improvements, showing my ability to optimize processes and deliver measurable results in customer-facing environments.

Experience

Work history, roles, and key accomplishments

SE
Current

Retail Futures Trader

Self Employed

Mar 2025 - Present (7 months)

Trade futures contracts (CL, ES) using Auction Market Theory, VWAP, and Order Flow-based technical setups to manage risk and capture market opportunities.

Education

Degrees, certifications, and relevant coursework

DM

Distant learning center of Madagascar

Master 1, Communication

2010 - 2018

Completed Master 1 in Communication via distance learning between September 2010 and June 2018.

Tech stack

Software and tools used professionally

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Harimbola User - Retail Futures Trader - Self Employed | Himalayas