Harimbola User

I am a bilingual customer support specialist with broad experience in retail support, multilingual help channels, and client-facing roles across aviation and e-commerce. I consistently apply active listening and problem-solving to deliver high customer satisfaction.

At Shippr I provided support in French and English across phone, email, and live chat, coordinating deliveries and resolving issues to improve client experience. At Smallable SAS I handled order issues, returns, and escalations while offering personalized product recommendations.

As a flight attendant with Air Madagascar I managed up to 60 passengers per flight, conducted safety demonstrations, and responded to in-flight emergencies with professionalism. Recently I trade retail futures using technical setups and market tools, demonstrating analytical discipline and risk management.

I achieved a 95% first-contact resolution rate and reduced email response times by 25% through workflow improvements, showing my ability to optimize processes and deliver measurable results in customer-facing environments.