Eleonore Pagtalunan

Processes returns, refunds, and replacements in Amazon Seller Central and Shopify. Reports emerging issues for process improvement and sends weekly product review reports to management.

Handles social media engagement, creates monthly insights and top-performing post reports, and assists with social media post scheduling.

Managed the Graphic Design Team, filed cases to Amazon Seller Support, sourced products, and reviewed product reviews. Conducted weekly coaching sessions, provided audits, and hosted calibration sessions.

Worked directly with the CEO on weekly social media content planning, facilitated with graphic designers and content writers, and communicated with podcast editors. Uploaded content, helped with email outreach, and scheduled automated campaigns.

Provided customer support via email and phone for Amazon order issues and inquiries. Helped improve product star ratings and sent daily reports on completed tasks.

Monitored associate calls for customer satisfaction, conducted call evaluations, and provided feedback to team leads. Participated in calibration sessions and prepared reports to meet contractual requirements.

Responded to customer inquiries and concerns via email and chat, providing information and directing requests to appropriate departments. Updated customer information.

Trained new wait staff and ensured servers performed their duties effectively, assisting them in addressing any shortcomings.

Provided technical assistance to customers, investigated problems, and resolved or escalated support issues. Maintained the support knowledge base and developed product documentation.

Assisted in the production and update of sales and community marketing materials, supported marketing executives in project coordination, and proofread marketing materials.

Completed a Bachelor of Science in Business Administration with a major in Marketing.

Completed a Bachelor of Science in Business Administration.