Open to opportunities

Viola Brignoli

@violabrignoli

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Motivated communication student with strong customer service skills.

Italy

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for growth.

As a motivated and creative communication student, I thrive on building strong relationships with customers and colleagues alike. My experience in customer service roles has honed my active listening and verbal communication abilities, allowing me to effectively understand and meet people's needs. Currently, I work as a Currency Exchange Desk Operator at Maccorp Italiana S.p.A., where I manage currency exchange operations and assist both national and international customers.

In addition to my current role, I have gained valuable experience through various internships, including my recent position at Distretto Cinema, where I conducted research for a film exhibition and contributed to educational video content. My background also includes customer support at Abramo Deutschland, where I resolved issues for the Yoox e-commerce site, utilizing CRM and Salesforce tools. I am passionate about communication and media culture, and I am eager to leverage my skills in a dynamic work environment.

Experience

Work history, roles, and key accomplishments

Current

Currency Exchange Desk Operator

Current

Maccorp Italiana S.p.A.

Nov 2022 - Present (2 years 8 months)

Managed currency exchange operations and international money transfers via the Western Union network. Provided assistance to national and international customers, handling cash and daily financial reconciliation.

Western Union Financial Reconciliations

Cultural and Audiovisual Projects Intern

Distretto Cinema

Jun 2023 - Jul 2023 (1 month)

Conducted research for a film exhibition, focusing on films, themes, and guest speakers. Edited and dubbed videos for educational use in schools and compiled a press review related to a film exhibition.

Video Editing

Educator

Holiday System

Jul 2019 - Aug 2022 (3 years 1 month)

Organized and managed recreational and educational activities for children. Supervised children during excursions and throughout their stay, providing personal assistance for a child with disabilities.

Activity Organization Child Supervision Recreational Management

Customer Service Agent

Abramo Deutschland

Oct 2021 - Jan 2022 (3 months)

Provided customer support via email and chat in Italian and English. Resolved issues regarding orders, returns, payments, and shipments for the Yoox e-commerce site, utilizing CRM and Salesforce.

Customer Support Email Support Chat Support CRM Salesforce

Social Media Manager

Palazzo Novello

Jul 2018 - Jul 2018 (0 months)

Created content and managed social media profiles. Wrote articles for the website, updated the blog, and developed editorial plans.

Content Creation Social Media Management Blog Management

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Torino

Master Degree in Communication and Media Culture, Communication and Media Culture

Currently pursuing a Master's degree focusing on advanced topics in communication and media culture. Engaged in in-depth studies of media theories, cultural impacts, and contemporary communication strategies.

Università degli Studi di Torino

Bachelor Degree in Communication Sciences, Communication Sciences

Completed a Bachelor's degree in Communication Sciences, gaining foundational knowledge in communication theories and practices. Developed skills in various aspects of communication, preparing for further studies and professional roles.