@elenafusco
Customer service professional in hospitality, serving international guests at Cafè PLUME and resolving customer requests efficiently.
AustriaAt Cafè PLUME in Berlin, I managed customer greetings and front-line support in a multicultural setting, resolving requests and handling cash and POS systems.
Across hospitality roles in Palermo, Copenhagen, and London/Bristol, I assisted customers and supported front-of-house service. I’ve also managed orders and electronic cash register transactions, while following HACCP and safety procedures.
Work history, roles, and key accomplishments
Cafè PLUME
May 2025 - Jul 2026 (1 year 2 months)
Managed customer greeting and front-line support in a multicultural environment. Resolved customer requests efficiently and handled cash/POS systems.
Moltivolti
Jan 2021 - Jan 2023 (2 years)
Provided customer assistance and coordinated front-of-house services in a high-traffic intercultural setting. Focused on empathetic communication and mediation with international clients.
Ricco's
Sep 2016 - Oct 2017 (1 year 1 month)
Managed counter service, welcomed customers, and built loyalty among local and international clientele.
Il Pane di Mauro
Apr 2016 - Jun 2016 (2 months)
Provided customer support, managed orders, and handled electronic cash register transactions.
Delivered customer service in high-pressure environments while maintaining high quality standards and empathy.
Degrees, certifications, and relevant coursework
Master's Degree, Painting
Master's Degree in Painting from the Academy of Fine Arts, Palermo, completed in 2025.
Bachelor's Degree, Scenography
Bachelor's Degree in Scenography from the Academy of Fine Arts, Palermo, completed in 2021.
Software and tools used professionally
AustriaYou can contact Elena and 90k+ other talented remote workers on Himalayas.
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