BGBledi Gega
@bledigega
Experienced hospitality professional with strong customer service skills.
AustriaWhat I'm looking for
I am a dedicated hospitality professional with extensive experience in customer service and event management. My journey began as a bartender in Durres, Albania, where I honed my skills in guest relations and beverage preparation. I then transitioned to a call center quality auditor, where I developed my analytical skills by monitoring calls and ensuring compliance with data protection regulations.
Throughout my career, I have taken on various roles, including receptionist and customer service representative, where I excelled in managing daily operations and providing exceptional service to clients. Currently, I serve as a Supervisor of Events at F&B Rosewood Schloss Fuschl in Austria, where I oversee business operations, manage staff, and ensure seamless event execution. My commitment to excellence and ability to thrive under pressure make me a valuable asset in any hospitality setting.
Experience
Work history, roles, and key accomplishments
Supervisor of Events
F&B Rosewood Schloss Fuschl
Apr 2024 - Present (1 year 3 months)
Oversaw all business operations for events, managed employee schedules, inventory, and handled event reservations and issues.
Receptionist and Chef de Rang
Hotel Alpine Palace 5 Superior
Dec 2023 - Apr 2024 (4 months)
Coordinated restaurant service as Chef de Rang, took guest orders, managed table assignments, and handled check-ins and check-outs.
Customer Service Representative
Zenith Quality Service LTD
Aug 2022 - Dec 2023 (1 year 4 months)
Served as the first point of contact for clients, managed calls, arranged appointments, and provided information to customers.
Receptionist
Saint Patrick Hotel
Feb 2020 - May 2022 (2 years 3 months)
Managed daily schedules, provided customer feedback, addressed complaints, and handled check-ins and check-outs.
Call Centre Quality Auditor
Lead Gen EU
Aug 2018 - Oct 2019 (1 year 2 months)
Monitored calls and emails for compliance, analyzed data trends, and provided coaching to team members to enhance customer experience.
Bartender
Iliria Bar and Restaurant
Oct 2017 - May 2018 (7 months)
Handled guest interactions at the bar, managed cash and credit card transactions, served drinks, and maintained cleanliness. Coordinated guest requests and prepared beverages.
Education
Degrees, certifications, and relevant coursework
ALAlison
Studies, Hospitality Management
2024 -
Pursuing studies in Hospitality Management to gain comprehensive knowledge and skills in the hospitality industry.
UMUniversity Aleksander Moisiu
Bachelor's Degree, English
2017 - 2020
Completed a bachelor's degree in English, focusing on language proficiency and communication skills over a three-year period.
RORoar
Licence, Forklift Operation
2023 -
Obtained a forklift licence, enhancing operational skills for handling materials and equipment safely.
Tech stack
Software and tools used professionally
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