Vicky User
@vickyuser12
Customer Service Specialist at Ferryhopper, handling bookings and resolving customer cases across e-commerce and operations.
AustriaWhat I'm looking for
At Ferryhopper, I handled B2B and B2C inquiries, bookings, changes, and cancellations. I also supported shift coordination and escalated cases, while keeping customer and booking records up to date.
My customer service and operations experience includes booking management, retail, and hospitality. At Vapiano in Vienna, I served guests in German and English and helped organize daily service operations.
I use Freshdesk, Intercom, and booking platforms including GDS, Liknoss, Certus, and Minoan. I speak Greek, German, and English, and I’m certified to teach Latin American social dance.
Experience
Work history, roles, and key accomplishments
Tanzlehrerin – lateinamerikanische Tänze
Self Employed
Jan 2023 - Present (3 years 9 months)
Planned and conducted dance lessons for children, youth, and adults.
Servicemitarbeiterin – Gastronomie
Vapiano
May 2025 - Jan 2026 (8 months)
Provided guest service in German and English, organized daily service operations, and used product knowledge to resolve inquiries.
Kundenservice & Operations
Ferryhopper
Jun 2024 - Oct 2024 (4 months)
Handled B2B/B2C inquiries, bookings, changes, and cancellations with focus on customer service. Supported shift coordination, task distribution, and escalated cases through effective communication and problem-solving.
Sängerin
En Chor Vocal Ensemble
May 2023 - Oct 2023 (5 months)
Participated in live performances and recordings.
Teamleitung – Einzelhandel
No Excess / Attica
Mar 2022 - May 2022 (2 months)
Coordinated daily business and team workflows; managed inventories, prices, orders, and escalations.
Verkauf & Vertriebsunterstützung
SARKK S.A. (Tommy Hilfiger / Calvin Klein)
Dec 2020 - Feb 2022 (1 year 2 months)
Processed customer orders, managed inventories, prices, supplier communication, and complaints.
Verkaufsmitarbeiterin
Pinko
Feb 2019 - Dec 2020 (1 year 10 months)
Provided customer care, product presentation, and support for store organization.
Verkaufsmitarbeiterin
Toi & Moi
Jan 2018 - Feb 2019 (1 year 1 month)
Provided customer service and coordinated inventories, prices, and orders.
Medizinische Verwaltungsassistentin
Dr. Papageorgiou
Dec 2016 - Jan 2018 (1 year 1 month)
Coordinated appointment scheduling, patient communication, and careful maintenance of confidential documents.
Barista / Gastronomieservice
Verschiedene Betriebe
Jan 2010 - Nov 2016 (6 years 10 months)
Prepared beverages, provided customer service, and supported internal operational processes.
Education
Degrees, certifications, and relevant coursework
National and Kapodistrian University of Athens
Mathematics, Mathematics
Studied mathematics at the National and Kapodistrian University of Athens.
Music Gymnasium Pallini
High School Diploma, Music
Completed secondary education at Music Gymnasium Pallini in Greece.
IDTA
IDTA Teaching Certificate, Dance
Earned the IDTA teaching certificate for Latin American social dances.
Ferryhopper
Internal Training, Customer Service
Completed internal training in customer service and booking management.
Specialty Coffee and Barista Training
Barista Training, Coffee
Completed specialty coffee and barista training.
Ballett
Ballet Training, Dance
Completed ballet training.
Moderner Tanz
Modern Dance Training, Dance
Completed modern dance training.
Gesang
Vocal Training, Music
Completed vocal training.
Tech stack
Software and tools used professionally
Availability
Location
AustriaAuthorized to work in
Salary expectations
Job categories
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