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Shara Leheurex

@sharaleheurex

Customer Service Specialist at IONITY handling billing and financial operations while resolving 40–60 support cases daily.

Greece

Message

At IONITY, I handle 40–60 daily support cases involving billing, financial operations, and product issues through chat, phone, and email. I use SAP for financial transactions, invoice corrections, credit notes, and adjustments while maintaining accurate records and following data-handling guidelines.

At Airbnb, I resolved complex Tier 2 technical escalations and maintained 90%+ CSAT and 95% SLA compliance. I also analyzed ticket trends and contributed workflow improvements to address queue inefficiencies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

IONITY

Jun 2026 - Present (4 months)

Managed 40-60 daily support cases including billing, financial operations, and product-related issues via chat, phone, and email. Handled invoice validation, credit notes, and adjustments within SAP, ensuring compliance and supporting team onboarding.

Customer Support Billing Finance Operations SAP Invoice Validation Credit Notes Compliance Process Improvement SLA Management Documentation

Tier 2 Senior Customer Support Specialist

Airbnb

Dec 2023 - Sep 2024 (9 months)

Managed a high-volume ticketing workflow, resolving 50+ daily complex customer cases while ensuring timely resolution and cross-functional follow-up. Executed secure user ID change management and maintained 90%+ CSAT and 95% SLA compliance.