Open to opportunities

Elayna Thompson

@elaynathompson

Executive Assistant and operations professional with 6+ years supporting leaders through scheduling, events, and process improvements.

United States

Message

What I'm looking for

I’m looking for a fast-paced organization where I can support senior leaders with executive scheduling, travel coordination, and cross-functional operations. I want to plan meaningful employee events, improve workflows, and create clear, efficient systems.

I’m a highly organized Executive Assistant and Operations professional with 6+ years supporting senior leaders, coordinating cross-functional initiatives, and keeping executive calendars running smoothly. I focus on turning complex priorities into clear plans that help leaders stay focused on strategic work.

In my recent roles, I’ve managed travel and logistics, handled confidential information, and delivered fast, accurate service in high-volume environments. I’m comfortable navigating multiple systems and solving travel disruptions through effective problem-solving and service recovery.

I’ve also partnered with senior leadership, HR, Finance, and Operations to drive high-priority initiatives across departments. From planning and executing employee engagement events, leadership off-sites, networking mixers, and ERG initiatives, to managing event budgets, vendors, purchasing, catering, and expense tracking, I consistently improve operational efficiency.

My toolkit supports my execution: I use tools like Jira, Slack, Google Workspace, Canva, Concur, and more to create executive presentations and internal communications. Whether supporting executive recruiting workflows or improving admin processes with standardized reporting, I bring discretion, attention to detail, and reliable follow-through.

Experience

Work history, roles, and key accomplishments

Current

Travel Consultant (Platinum)

Current

American Express

Dec 2025 - Present (7 months)

Delivered premium customer service in a high-volume inbound call center, consulting card members on domestic and international travel bookings. Resolved complex travel changes and disruptions to ensure a seamless customer experience.

Customer Service Travel Planning Travel Booking Service Recovery Problem Solving Sabre Concur Zendesk Google Workspace Slack

Administrative & Data Support Specialist

Walker and Associates Consulting, LLC

Mar 2019 - Oct 2025 (6 years 7 months)

Coordinated logistics for virtual and in-person meetings, including scheduling and troubleshooting. Managed candidate databases and administrative workflows supporting executive recruiting efforts, improving recruiting documentation through process improvements and standardized reporting.

Workflows Process Improvement Executive Recruitment Jira Confluence Google Workspace MS Office Suite

Business Operations Analyst II

Upgrade

Nov 2020 - Dec 2024 (4 years 1 month)

Partnered with senior leadership, HR, Finance, and Operations to coordinate cross-functional initiatives and manage executive calendars and leadership meeting logistics. Planned and executed employee engagement events and ERG initiatives, including budget, vendor, and expense tracking, and created leadership communications and presentations.

Employee Engagement Cross functional Coordination Event Logistics Budgeting Vendor Management Executive Presentation Canva Internal Communications Process Improvement

Executive Administrative Assistant

Sagicor Life Insurance

Aug 2019 - Sep 2020 (1 year 1 month)

Provided comprehensive administrative support to executive leadership, managing complex calendars, travel arrangements, and confidential communications. Coordinated internal meetings, executive presentations, and leadership events, and handled purchasing, inventory, vendors, supplies, and expense documentation.

Travel Arrangements Confidentiality Meeting Coordination Event Coordination Vendor Management MS Office Suite