El-Ham Ahmed

Managed complex B2B and B2C customer enquiries, complaints, and escalations, ensuring resolution and professional communication. Coordinated with internal teams and used CRM systems to manage cases.

Identified, logged, and prioritized incidents while managing high-volume customer communication. Resolved client issues using CRM tools and coordinated escalations to maintain service quality.

Managed calendars, appointments, and meetings; prepared agendas, minutes, and follow-up actions. Coordinated travel, accommodation, and events.

Coordinated facility maintenance, repairs, office requests, vendors, and service providers.

Supported day-to-day facility operations and cleaning teams while maintaining safe, organized, and welcoming environments.

Welcomed clients, handled enquiries and appointments, and provided daily front-office and administrative support.

Delivered product demonstrations, supported customers, negotiated pricing and terms, and worked toward sales targets.

Pursued a Double Masters in Facility and Real Estate Management from 2020 to 2022.

Pursued a Double Masters in Facility and Real Estate Management from 2020 to 2022.

Earned a Bachelor of Science in Real Estate from 2014 to 2018.