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Ekaterina Gontar

@ekaterinagontar

Payment Integration Specialist at Global CFD/FX Broker who cut failed-transaction processing time by 9 hours and increased automatic payouts by 15%.

Spain

Message

At Global CFD/FX Broker, I manage payment integration projects from requirements gathering through post-implementation review. I’ve helped implement payment systems and improve transaction reliability, including automating failed-transaction resolution to reduce processing time by 9 hours.

I also increased automatic payout transactions by 15% through workflow and integration improvements. As an Automation Specialist at Global CFD/FX Broker, I led a CRM replacement that saved 583 hours in deposit processing and helped raise Tier 1 payout automation from 53% to 68%.

My earlier work at Global CFD/FX Broker included financial operations, payment-system testing, and operational control. I hold a Bachelor's degree in Information Technology from Saint Petersburg State University and use tools including Jira, Confluence, and Claude to coordinate and document project work.

Experience

Work history, roles, and key accomplishments

Current

Payment Integration Specialist

Current

Global CFD/FX Broker (NDA)

Oct 2025 - Present (1 year 1 month)

-Led full-cycle project management for cross-functional initiatives, from requirements gathering to post-implementation review, with a focus on business process automation and system integration;
-Successfully managed the implementation of multiple payment systems, technical, and regulatory requirements;
-Coordinated vendor communications and internal stakeholders to ensure timely integration of p

Automation Specialist

Global CFD/FX Broker (NDA)

Oct 2022 - Oct 2025 (3 years)

- Led development and implementation of a new CRM system for manual operations, replacing a legacy solution that could not support increased transaction volumes and modern workflows; improved processing efficiency, control, and operational safety. Impact: reduced manual processing time by 13 seconds per transaction, saving 583 hours (24 days) in deposit processing;
- Increased automation rate for

Senior Financial Specialist

Global CFD/FX Broker (NDA)

Jan 2022 - Oct 2022 (9 months)

- Operational control within the shift;
- Assigning job duties;
- Performing quality sessions and provide coaching/feedback, promote a healthy team environment;
- Evaluating operators' performance;
- Performing feedback sessions for the operators
- Identify and report system bugs, test solutions, and provide feedback on new features in payment systems;
- React quickly to IT safety incidents and co

Financial Operator

Global CFD/FX Broker (NDA)

Aug 2020 - Jan 2022 (1 year 5 months)

- Monitoring transactions to detect and investigate suspicious activities;
- Analyzing and resolving customer complaints and incidents in collaboration with the support team;
- Ensuring monthly KPI targets are met;
- Ensuring compliance of all operations with internal controls and external regulatory requirements;