Kennedy Gideon
@kennedygideon
Data analyst and IT support specialist delivering actionable insights and reliable technical solutions.
What I'm looking for
I am a proactive data analyst and IT support specialist with over 4 years of experience collecting, cleaning, and interpreting large datasets to drive business decisions. I pair technical troubleshooting and system maintenance expertise with strong data visualization skills using SQL, Python, Power BI, Tableau, and Advanced Excel to surface trends and build dashboards that inform stakeholders.
I have improved system uptime, resolved IT complaints completely, and increased program engagement through targeted, data-driven campaigns. Committed to continuous learning, I hold certifications in data analysis and Power BI and bring a customer-focused, analytical approach to improving operational efficiency and decision-making.
Experience
Work history, roles, and key accomplishments
Data Analyst & IT Support
Techwitch Limited
Dec 2023 - Present (2 years 1 month)
Conducted root-cause analysis for hardware and software issues, improving system uptime by 20% and resolved 100% of IT complaints, increasing employee satisfaction by 25%. Performed data recovery, virus removal, system optimizations, and hardware replacements to improve operational efficiency.
Data Intern
Loveworld Incorporation
Oct 2018 - Nov 2021 (3 years 1 month)
Implemented data-driven strategies to boost social media engagement across Argentina, Paraguay, and Venezuela and designed targeted ad campaigns that increased program applications by 15%. Monitored engagement metrics and optimized content based on performance data.
Data Intern & IT Support
Springflux Technologies
Jan 2018 - Jun 2018 (5 months)
Maintained service reports and customer satisfaction tracking to drive service improvements and diagnosed/repaired hardware and software issues for desktops and laptops.
Education
Degrees, certifications, and relevant coursework
Cisco Networking Academy
Certification, Data Analysis
2025 - 2025
Completed a Data Analysis certification through Cisco Networking Academy in 2025.
GoMyCode Academy
Certification, Data Analytics
2025 - 2025
Completed Data Analytics and Microsoft Power BI certification programs at GoMyCode Academy in 2025.
Lagos State University
Bachelor of Science, Health Education
Bachelor of Science (B.Sc.) in Health Education awarded in 2023 from Lagos State University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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