Open to opportunities

Kennedy Gideon

@kennedygideon

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Data analyst and IT support specialist delivering actionable insights and reliable technical solutions.

Nigeria

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What I'm looking for

I seek a role combining data analysis and IT support where I can deliver actionable insights, improve system reliability, and grow into BI or analytics leadership.

I am a proactive data analyst and IT support specialist with over 4 years of experience collecting, cleaning, and interpreting large datasets to drive business decisions. I pair technical troubleshooting and system maintenance expertise with strong data visualization skills using SQL, Python, Power BI, Tableau, and Advanced Excel to surface trends and build dashboards that inform stakeholders.

I have improved system uptime, resolved IT complaints completely, and increased program engagement through targeted, data-driven campaigns. Committed to continuous learning, I hold certifications in data analysis and Power BI and bring a customer-focused, analytical approach to improving operational efficiency and decision-making.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst & IT Support

Current

Techwitch Limited

Dec 2023 - Present (2 years 1 month)

Conducted root-cause analysis for hardware and software issues, improving system uptime by 20% and resolved 100% of IT complaints, increasing employee satisfaction by 25%. Performed data recovery, virus removal, system optimizations, and hardware replacements to improve operational efficiency.

SQL Power BI Python Data Cleaning Troubleshooting Windows Active Directory Network Fundamentals

Data Intern

Loveworld Incorporation

Oct 2018 - Nov 2021 (3 years 1 month)

Implemented data-driven strategies to boost social media engagement across Argentina, Paraguay, and Venezuela and designed targeted ad campaigns that increased program applications by 15%. Monitored engagement metrics and optimized content based on performance data.

Data Analysis Social Media Metrics Excel Tableau Campaign Analysis Reporting Google Workspace

Data Intern & IT Support

Springflux Technologies

Jan 2018 - Jun 2018 (5 months)

Maintained service reports and customer satisfaction tracking to drive service improvements and diagnosed/repaired hardware and software issues for desktops and laptops.

Technical Support Troubleshooting Customer Satisfaction Windows TeamViewer