Egmond User

Managed central reservations and provided remote operational support across hotel properties, including online booking platforms, payment queries, and guest correspondence. Handled marketing, website management, graphic design, social media, and IT support.

Designed and maintained websites for private clients, created marketing materials and social media content, and provided ongoing support to marketing consultant Annette Ashley.

Provided document drafting, electronic correspondence, errands, and general computer-based administration.

Handled graphic design, administration, and executive support for the General Manager and CEO, including websites, brochures, adverts, training material, newsletters, policies, procedures, and intranet maintenance. Coordinated accommodation, meetings, quotations, timesheets, operational supplies, and communication with stores and staff.

Managed day-to-day store operations including sales, customer service, stock control, banking, merchandising, recruitment, interviewing, staff training, and selected industrial-relations matters.

Progressed from Assistant Manager to Store Manager and then Senior Store Manager responsible for four stores. Responsibilities included staff recruitment and training, customer and crafter service, stock control, banking, merchandising, store openings, operational administration, and digital/graphic design.

Served as Personal Assistant to the Managing Director, handling accommodation arrangements, correspondence, filing, and administration. Supported the Marketing Department with website design, brochures, flyers, signage, photography, and e-marketing.

Completed HTML training in 2001.

Completed matriculation at Hoërskool Warmbad in 1998.

Completed WordPress training.

Completed professional development courses including Dynamic Store Leadership, Essentials to Succeed, Selecting Frontliners, and Positive Living.