Open to opportunities

Egbu Maryann Ngozi

@egbumaryannngozi

Message

Customer Support & Operations professional building pipelines with CRM tools.

Nigeria

Message

What I'm looking for

I’m looking for a remote role where I can own customer communications, manage CRMs, and streamline outreach and operations—using structured follow-up, accurate databases, and clear reporting to support business growth.

I’m a proactive Customer Support and Operations professional focused on community outreach, lead generation, CRM management, and administrative support. I’m known for strong communication, attention to detail, and following through on tasks from start to finish.

In my roles, I’ve supported founder-led growth by building and managing outreach databases (including a 250-company outreach database) and developing email outreach systems and talent pipeline tracking. I’ve also improved performance by increasing response time by 25% through better tracking, scheduling, and follow-up systems, while handling 100+ daily customer interactions and resolving escalations with calm, structured problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Executive Virtual Assistant

Current

Agro-Industrial Startup (AITE via Client Engagement)

Jan 2026 - Present (6 months)

Supported a US-based founder in an agro-industrial workforce training business across Nigeria by building and managing a 250-company outreach database. Created email outreach systems and marketing sequences, drafted business communications and operational documents, and managed multiple projects with tight deadlines.

Customer Support Operations Support Community Outreach Lead Generation Prospect Research Database Development CRM Management HubSpot Salesforce Data Entry Business Writing Report Writing Documentation Project Coordination

Customer Support & Operations Lead

The Chinny Restaurant

Jan 2023 - Jan 2025 (2 years)

Handled 100+ daily customer interactions and resolved complaints and escalations using calm, structured problem-solving. Maintained accurate records of orders, issues, and resolutions to support consistent customer satisfaction.

Customer Support Customer Service Complaint Resolution Escalation Handling Problem Solving Order Tracking Documentation Attention To Detail Communication Service Delivery

Admin & Client Relations Representative

Tony Mass Electricity Services Nigeria

Jan 2018 - Jan 2023 (5 years)

Managed administrative operations and client communications for a high-volume electrical services business. Improved response time by 25% through better tracking, scheduling, and follow-up systems, while maintaining accurate client records and relationships.