Open to opportunities

Edwin Mena

@edwinmena

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Account Manager and Sales Professional who grows accounts, retains clients, and delivers technology-driven solutions.

Dominican Republic

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What I'm looking for

I’m looking for an account-focused role where I can own client relationships, expand new business, and use sales strategy to drive retention and growth—supported by a team culture that values leadership, communication, and measurable results.

I’m a results-driven Account Manager and Sales Professional focused on business development, account growth, and client retention. I bring experience across customer relationship management, sales strategy, and service delivery—balancing targets with strong communication.

In my current role, I support new business and customer service through account management responsibilities. Previously, as a Sales Executive, I strengthened customer relationships while developing solutions and improving sales performance.

I’ve also led operations and teams, including Operations Manager for the Caribbean Team and earlier leadership in account management for small business clients. My background includes marketing and strategic planning, which helps me align customer needs with practical go-to-market actions.

I’m fluent in English and Spanish, and I work with Microsoft Office, active listening, and conflict resolution to build trust. I’m energized by roles where I can combine sales strategy, account management, and operational excellence to produce measurable results.

Experience

Work history, roles, and key accomplishments

Current

Account Manager / CSR

Current

Dunamis & Asociados / Super Insurance Service Inc

Nov 2019 - Present (6 years 7 months)

Manage new business and CSR activities, supporting customer relationship management and retention through insurance services and technology solutions. Drive sales strategy, client communication, and operational coordination to maintain strong client outcomes.

Account Management New Business Development Customer Relationship Management Sales Strategy Client Relationship Management Insurance Services Solutions Development Strategic Planning Conflict Resolution

Sales Executive

CECOMSA

Sep 2016 - Oct 2019 (3 years 1 month)

Executed sales initiatives to grow accounts and maintain customer relationships, focusing on business development and solutions delivery. Supported customer service, conflict resolution, and strategic planning to improve client retention.

Sales Execution Business Development Account Growth Customer Service Client Relationship Management Time Management Strategic Planning Solutions Development Active Listening

Top Small Business Account Manager

UNO – Microsoft / RainMaker Systems / N3

Jul 2013 - Apr 2016 (2 years 9 months)

Served as a top small business account manager, driving sales strategy and strategic planning across technology solutions. Managed client relationships to support ongoing retention and account development.

Account Management Sales Strategy Strategic Planning Business Development Customer Retention Client Relationship Management Marketing Conflict Resolution Active Listening

Operations Manager

Caribbean Print Company

Aug 2011 - Jun 2013 (1 year 10 months)

Led operations for the Caribbean team, coordinating day-to-day execution and supporting team leadership. Applied time management and conflict resolution practices to maintain service quality and customer outcomes.

Operations Management Team Leadership Time Management Conflict Resolution Customer Service Active Listening Microsoft Office Client Relationship Management

Graphic Designer

ICO Marketing

Jan 2010 - Jul 2011 (1 year 6 months)

Created graphic design and advertising materials for marketing needs, supporting client communication and service delivery. Coordinated projects using strong organization and active listening to meet timelines and requirements.

Graphic Design Advertising Marketing Client Communication Customer Service Time Management Active Listening Conflict Resolution