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Edward Nelson

@edwardnelson

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I lead AI-enabled digital government products that improve secure, accessible services for millions of residents.

United States

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What I'm looking for

I'm looking to lead AI-enabled products and digital services that make government simpler, more accessible, secure, and responsive, while aligning stakeholders around measurable customer and operational outcomes.

I've led digital products and service portfolios at the Colorado Governor's Office of Information Technology, including myColorado, the state's citizen engagement and digital identity platform serving more than 2 million residents. I translate constituent needs into product vision, roadmaps, user stories, adoption strategies, and measurable outcomes across complex, regulated public-sector environments.

My work spans AI-assisted product development, responsible AI, accessibility, identity and authentication, cloud services, and service modernization. Previously, I led product strategy at OPKIX, built GoPro's global beta and expert-user testing programs, managed critical customer situations at Cisco, and founded End Elder Fraud to protect seniors from financial exploitation.

Experience

Work history, roles, and key accomplishments

Service Line Manager / Product Portfolio Lead

Colorado Governor's Office of Information Technology (OIT)

Jul 2024 - Jun 2026 (1 year 11 months)

Managed financial, operational, and strategic health of enterprise technology service portfolios supporting agencies across the State of Colorado. Partnered with service owners, IT Accessibility, and financial analysts to improve service value, compliance, and sustainability.

Service Portfolios Service Finance WCAG Accessibility ServiceNow Process Improvement Automation Governance AI Adoption Stakeholder Management

Product Manager – myColorado

Colorado Governor's Office of Information Technology (OIT)

Apr 2022 - Jun 2024 (2 years 2 months)

Led identity and authentication product strategy for Colorado's flagship citizen engagement platform serving 2M+ users. Drove adoption, defined product vision and roadmap, and managed backlogs and stakeholder engagement across state agencies.

Product Management IAM Authentication Biometrics Login.gov User Research Roadmapping User Stories Stakeholder Management Digital Government

Head of Product

OPKIX

Jan 2019 - Dec 2023 (4 years 11 months)

Directed product strategy, roadmap development, product validation, and customer support for a cloud-connected wearable camera platform. Led Agile teams and established strategic partnerships to drive adoption and market expansion.

Product Strategy Roadmapping Agile Product Validation Customer Support Market Analysis Beta Testing Voice Of Customer Partnership Management

Director, Beta & Expert User Testing

GoPro

Mar 2013 - Apr 2019 (6 years 1 month)

Built and led GoPro's real-world product validation and customer feedback programs. Developed large-scale testing programs and established feedback methodologies that influenced hardware, software, and UX decisions.

Beta Testing User Research Voice Of Customer Product Validation Customer Feedback Program Management Cross functional Leadership

Crisis Manager

Cisco Systems

Aug 1996 - Jul 2011 (14 years 11 months)

Managed executive-level customer escalations and mission-critical business situations. Led over 100 Critical Account Program engagements and preserved nearly $1 billion in customer revenue relationships.

Crisis Management Customer Escalation Executive Communication Stakeholder Management Program Management

Founder & CEO

End Elder Fraud

Founded and led a nonprofit organization focused on protecting seniors from financial exploitation and scams. Developed educational programs, fraud awareness workshops, and prevention initiatives.

Nonprofit Leadership Strategic Planning Fundraising Community Outreach Fraud Prevention Education