edward manabat
@edwardmanabat
Process Associate at TELEWORKPH, supporting customers with loan inquiries and applications.
PhilippinesWhat I'm looking for
At TELEWORKPH (In-house VA), I assisted customers with loan account inquiries and provided information about their accounts. I also gathered and documented information for loan applications and responded to customer calls and emails.
At KNACK RCM, I communicated with patients about financial responsibilities, payment options, and billing concerns. I also coordinated with physicians’ offices and managed medical records in compliance with HIPAA and organizational policies.
At IQOR PHILIPPINNES, I handled customer concerns, resolved complaints, and assisted with payment processing. I focused on making payments hassle-free and helping customers feel valued.
Experience
Work history, roles, and key accomplishments
Process Associate
TeleworkPH
Mar 2026 - Oct 2026 (7 months)
Assisted customers with inquiries and provided information about loan accounts. Gathered necessary information and documented loan applications, resolved loan issues, and handled customer calls and emails.
Process Associate
Knack RCM
Mar 2025 - Mar 2026 (1 year)
Communicated with patients regarding financial responsibilities, payment options, and billing concerns. Coordinated with physicians' offices for continuity of care and managed medical records in compliance with HIPAA.
Customer Service Representative
iQor Philippines
May 2024 - Mar 2025 (10 months)
Handled customer concerns, resolved complaints, and assisted with payment processing. Enhanced customer experience to ensure valued and cared for clients.
Education
Degrees, certifications, and relevant coursework
St. Paul University at San Miguel
Bachelor of Science, Business Administration
2020 - 2024
Bachelor of Science in Business Administration with a major in Human Resource Management Development.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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