Edward Apalla
@edwardapalla
Customer support specialist at BPO INFINIT-O, resolving claims and customer concerns through chat, email, and phone.
PhilippinesWhat I'm looking for
At BPO INFINIT-O, I handle customer and administrative requests through Salesforce, email, chat, and phone. I review claims and supporting documents, explain insurance costs and next steps, and follow up on incomplete requests until they can be resolved.
Previously, at MANULIFE DATA SERVICES, I handled benefits inquiries, researched questions, and managed cases through resolution. I also used AI tools such as ChatGPT to analyze requests and clarify responses, verifying and personalizing each response before sending.
Experience
Work history, roles, and key accomplishments
Benefits Administrator / Customer Care Specialist
BPO Infinit-O
Oct 2018 - Present (8 years 1 month)
Handles 60-70 chats and 70-80 emails daily while meeting quality, productivity, and service-level targets. Manages customer and administrative requests through Salesforce, email, chat, and phone, resolving complex claims and customer concerns before escalation.
Customer Service Representative / Administrative Support
Manulife Data Services
Jan 2011 - Dec 2016 (5 years 11 months)
Handled inbound customer inquiries about health, dental, and vision benefits, explaining coverage, claims requirements, and company policies. Followed up on outstanding cases until completion and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Bachelor’s degree in business administration
Bachelor’s degree, Business Administration
Bachelor’s degree in business administration.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Edward?
You can contact Edward and 90k+ other talented remote workers on Himalayas.
Message EdwardGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
