Edward Agyemfra
@edwardagyemfra
Customer service professional at MTN Ghana handling KYC verification, SIM registration, and fraud prevention.
GhanaWhat I'm looking for
At MTN Ghana, I verify and update customer accounts, perform KYC updates, and register individual and corporate SIMs in line with company procedures and regulatory requirements.
I also identify and block fraudulent accounts and help maintain accurate legacy SIM and mobile-money registration data. I handle customer enquiries and work with internal teams to resolve account and service issues.
Earlier, as an Accounts Officer at Capital O2 Natural Health Company Ltd and Ada Senior High Technical School, I maintained bookkeeping and financial records, handled customer payments, and supported administrative work. I hold an HND in Accountancy and a Security Blue Team Certification in Digital Forensics.
Experience
Work history, roles, and key accomplishments
Customer Service & Outbound Unit
MTN Ghana
Sep 2019 - Present (7 years 1 month)
Verify, correct and update customer account information, perform KYC updates and SIM registration, and support fraud prevention and data quality. Handle customer enquiries and resolve account issues in a high-volume environment.
Accounts Officer
Capital O2 Natural Health Company Ltd
Jan 2018 - Feb 2018 (1 month)
Maintained bookkeeping records, entered financial transactions, handled cash and issued receipts, and supported stock recording and administrative activities.
Accounts Officer
Ada Senior High Technical School
Sep 2016 - Aug 2017 (11 months)
Performed bookkeeping and data-entry activities, assisted with student fee payments and receipt issuance, and maintained student account records.
Education
Degrees, certifications, and relevant coursework
Accra Technical University
HND, Accountancy
2013 - 2016
Pursued an HND in Accountancy, gaining knowledge in financial accounting, bookkeeping, and business operations.
Security Blue Team
Certification, Digital Forensics
Earned a certification in Digital Forensics, covering investigative techniques and forensic analysis.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Interested in hiring Edward?
You can contact Edward and 90k+ other talented remote workers on Himalayas.
Message EdwardGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
