Cyrill Wagara

Supported ICT Business Relationship Management activities, coordinating stakeholder requests and communication between internal customers and technical teams. Prepared ICT service performance reports and supported maintenance of the ICT service catalogue.

Coordinated Kenya-side implementation activities for an AI-enabled HR and recruitment enterprise platform, collaborating with international teams. Conducted business process analysis, requirements clarification, and functional testing, and supported stakeholder training and change management.

Managed delivery activities for Senti Loan and International Money Transfer platforms, coordinating product requirements, development teams, and external integration partners. Helped recover a FinTech implementation delayed by approximately one year, achieving implementation readiness within four months.

Delivered business analysis and implementation support for enterprise ERP, CRM, and insurance technology solutions across multiple African countries. Led requirements discovery, stakeholder workshops, and testing activities, and coordinated enterprise application integrations.

Served as the central client contact for technology implementation and operational matters, coordinating business needs with technical teams. Researched and recommended technology solutions aligned with client objectives.

Managed client relationships and supported business-development activities in a regulated financial-services environment. Prepared customer quotations and supported administration of general liability claims.

Provided end-user technical support, software installation, and basic system-administration assistance. Supported network monitoring, database maintenance, and participated in software testing and debugging activities.

Pursuing an MSc in Data Science, AI & Digital Business, expected completion in 2026.

Completed a Bachelor of Business Information Technology in 2016.