Looking for a job

Eduardo Silva

@eduardosilva28

Message

I streamline customer onboarding and operations for digital health programs.

Venezuela

Message

What I'm looking for

I'm looking to improve customer onboarding and remote operations through clear processes, CRM administration, data quality, functional QA, and cross-functional coordination.

I've supported E4 Diabetes Solutions and selected client projects since 2019, managing end-to-end participant onboarding, English orientation sessions, and follow-up through platform adoption.

I reduced a clinical lab workflow turnaround time by 50% by centralizing quoting, payments, scheduling, result delivery, checklists, and procedures in Notion. I also manage HelpScout shared inbox workflows and administer more than 10,000 contacts in Keap.

I bring earlier operations, finance, treasury, and public debt experience to process improvement, documentation, functional QA, and cross-functional issue resolution for distributed teams.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant, Customer Operations and Process Improvement

Current

E4 Diabetes Solutions and selected client projects

Sep 2019 - Present (7 years)

Managed end-to-end onboarding for program participants, including account setup and orientation sessions. Reduced clinical lab process turnaround time by 50% and administered a database of over 10,000 contacts.

Customer Onboarding Customer Support Help Scout Keap Notion Process Improvement Process documentation Data Quality Functional QA Cross functional Coordination Remote Operations

Operations and Finance Manager

J.M.N. 33

Dec 2016 - May 2019 (2 years 5 months)

Managed daily operations, customer service, cash flow, suppliers, inventory, and internal controls. Prepared operational and financial reports and documented recurring processes.

Operations Management Customer Service Cash Flow Management Supplier Management Inventory Management Internal Controls Financial Reporting Process documentation

Financial Analysis Manager and Treasury Analyst

BANDES

Oct 2013 - Dec 2016 (3 years 2 months)

Analyzed investment portfolios, liquidity, and cash flow to support executive decisions. Managed financial coordination with domestic and international banks and automated daily liquidity reporting.

Financial Analysis Investment Portfolio Management Liquidity Management Cash Flow Analysis Treasury Operations Bank Coordination Report Automation

Public Debt Analyst and Deputy Director of Strategy and Risk

Ministry of Finance

May 2008 - Sep 2013 (5 years 4 months)

Served as technical liaison to Moody's, Fitch, and Standard & Poor's. Contributed to Venezuela's annual Form 18-K filing with the US SEC and prepared debt projections and sustainability analysis.

Debt Analysis Risk Management Financial Strategy Credit Rating Agencies SEC Filings Debt Sustainability Analysis Executive Reporting