Eduardo Portillo
@eduardoportillo
Detail-oriented dispute agent with strong customer service skills.
El SalvadorWhat I'm looking for
My name is Eduardo Alfredo Portillo Pacas, and I am a dedicated dispute agent and case analyst with a proven track record in customer service. Since January 2023, I have been working at Blackhawk Network, where I manage customer inquiries regarding case statuses, ensuring they receive timely updates and resolutions. My role requires meticulous attention to detail as I evaluate proofs submitted by customers and ensure that cases are handled correctly.
Prior to my current position, I honed my customer service skills at Cash App, where I assisted customers with account concerns and transaction disputes. My experience at The Office Gurus further solidified my ability to handle customer claims effectively, providing vital information and support. I pride myself on my strong work ethic, ability to work under pressure, and my commitment to delivering exceptional service.
Experience
Work history, roles, and key accomplishments
Dispute Agent / Case Analyst
Blackhawk Network
Jan 2023 - Present (3 years 5 months)
As a Dispute Agent, I managed customer inquiries regarding case statuses, provided updates, and outlined necessary documentation. In my role as Case Analyst, I manually reviewed cases, evaluated submitted proofs, and communicated with customers about their case handling.
Chat Customer Service Representative
Webhelp
Oct 2021 - Oct 2022 (1 year)
In my role at Cash App, I assisted customers with account concerns, provided transaction updates, created dispute cases, and guided users through troubleshooting app issues.
Customer Service Agent
The Office Gurus
Dec 2018 - Oct 2021 (2 years 10 months)
I worked as a Customer Service Agent for Choice Home Warranty, assisting customers with claims, providing status updates, modifying or canceling claims, and coordinating with technicians for service appointments.
Education
Degrees, certifications, and relevant coursework
Colegio Salarrue
High School Diploma, General Education
2011 - 2012
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
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