Eduardo Portillo

My name is Eduardo Alfredo Portillo Pacas, and I am a dedicated dispute agent and case analyst with a proven track record in customer service. Since January 2023, I have been working at Blackhawk Network, where I manage customer inquiries regarding case statuses, ensuring they receive timely updates and resolutions. My role requires meticulous attention to detail as I evaluate proofs submitted by customers and ensure that cases are handled correctly.

Prior to my current position, I honed my customer service skills at Cash App, where I assisted customers with account concerns and transaction disputes. My experience at The Office Gurus further solidified my ability to handle customer claims effectively, providing vital information and support. I pride myself on my strong work ethic, ability to work under pressure, and my commitment to delivering exceptional service.