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Eduardo Fernández

@eduardofernndez

Accounting & Finance Technologist and Reimbursement Analyst focused on KPI reporting, documentation accuracy, and ERP/CRM-driven efficiency.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own reimbursement/financial operations, keep documentation and compliance airtight, and use KPI reporting and data analysis to improve efficiency. I value clear processes, cross-functional collaboration, and measurable operational impact.

I’m an Accounting and Finance Technologist and Reimbursement Analyst with hands-on experience in reimbursement analysis, invoice and contract validation, and financial operations. I manage reimbursement requests according to company policies and compliance standards, validate supporting documentation, and process transactions using ERP and CRM systems.

I also strengthen results through KPI reporting and financial data analysis to identify discrepancies and improve efficiency. Alongside this, I’ve delivered bilingual customer service and supported quality assurance and documentation processes, coordinating case follow-up and process optimization initiatives while staying highly accurate, organized, and reliable.

Experience

Work history, roles, and key accomplishments

Reimbursement Analyst

Job&Talent

May 2025 - May 2026 (1 year)

Managed reimbursement requests according to company policies, validating invoices, contracts, payment records, and supporting documentation. Processed transactions in ERP/CRM systems and generated KPI reports while analyzing data to identify discrepancies and improve efficiency.

Reimbursement Analysis Invoice Validation ERP CRM Systems KPI Reporting Data Analysis Documentation Management Compliance Financial Operations

Customer Service Representative

IntouchCX

May 2024 - Jan 2025 (8 months)

Provided customer support in a financial services environment by managing accounts, payments, and documentation. Maintained accurate CRM records and resolved inquiries efficiently to ensure high-quality customer experience.

Customer Service Financial Operations Payments Support Documentation Management Account Management Quality Assurance

Bilingual Customer Service Representative

Optum

Sep 2021 - Apr 2024 (2 years 7 months)

Handled customer documentation and information processing while coordinating service requests and case follow-up. Provided bilingual support in English and Spanish while maintaining compliance with internal procedures and service standards.

Bilingual Customer Support Document Processing Compliance Communication Skills Customer Service

Quality Analyst

Optum

Oct 2022 - Jan 2023 (3 months)

Prepared operational reports and analyzed performance metrics to support quality assurance. Managed QA and documentation processes, identified continuous improvement opportunities, and supported process optimization initiatives.

Quality Assurance Performance Metrics Operational Reporting Documentation Management Process Improvement Data Analysis Continuous Improvement Compliance Support