angela granados olaya
@angelagranadosolaya
Administrative and financial professional with experience at C.A.N. and Schneider Electric, handling billing, account reconciliations, and customer support.
ColombiaWhat I'm looking for
At C.A.N. (Centro de Apoyo Nutricional), I handled billing for medical services, managed records and authorizations, and supported patients’ families, medical centers, and healthcare organizations. I also coordinated medical equipment and showed families how to use it.
In independent logistics work across Argentina and Brazil, I managed payments, daily cash reconciliations, delivery coordination, and multichannel customer support. I also worked with current accounts and collections at Servicios Unidos de Seguridad S.A. (USS), using OpenOrange, and supervised a 10-person customer service and collections team at MYR Abogados Cobranzas y Recaudos.
Experience
Work history, roles, and key accomplishments
Operadora de Logística, Tesorería y Atención Autónoma
Gestión Independiente
Jan 2017 - Jan 2025 (8 years)
Managed treasury, payments, and daily cash reconciliation while providing multi-channel customer support and coordinating logistics across Brazil and Argentina.
Encargada Administrativa, Facturación y Atención al Cliente
C.A.N. (Centro de Apoyo Nutricional)
Oct 2014 - Nov 2017 (3 years 1 month)
Oversaw billing for medical services, managed authorizations with health insurers, and provided empathetic support to patients' families and medical centers.
Entered training hours and information into the corporate system and maintained internal databases with high accuracy.
Analista de Cuentas Corrientes, Cobranzas y Administración
Servicios Unidos de Seguridad S.A. (USS)
Oct 2013 - Jan 2014 (3 months)
Reconciled current accounts, applied tax withholdings in ERP OpenOrange, and prepared reports for management.
Analista de Atención y Negociación de Cuentas
Loktuss Ltda.
Jul 2009 - Feb 2011 (1 year 7 months)
Managed client accounts, handled requests and complaints, and prepared analytical reports on portfolio.
Supervisora de Atención, Negociación y Cartera
MYR Abogados Cobranzas y Recaudos
Dec 2006 - May 2009 (2 years 5 months)
Led a team of 10 in negotiating overdue balances and collecting portfolio for corporate clients, and prepared statistical reports to meet goals.
Education
Degrees, certifications, and relevant coursework
Politécnico Grancolombiano
Técnico Profesional en Administración Financiera, Administración Financiera
2007 - 2010
Completed a technical professional program in Financial Administration, gaining skills in financial management and administration.
UCES
Licenciatura en Economía (Estudios Universitarios), Economía
Pursued university studies in Economics, but did not complete the degree.
SENA
Curso Complementario: Análisis Financiero, Análisis Financiero
Grade: 8.7
Completed a complementary course in Financial Analysis with an average grade of 8.7.
SENA
Curso Complementario: Atención al Cliente Vía Telefónica, Atención al Cliente Vía Telefónica
Grade: 9.5
Completed a complementary course in Customer Service by Phone with an average grade of 9.5.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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