Ed Kgosiemang

I am a dedicated Product Development Officer with a strong background in systems administration and a passion for enhancing user experiences. My journey began with a BSc Honors in Software Engineering, where I honed my technical skills and developed a keen interest in product development and user training.

During my tenure at Techno-Trends, I spearheaded initiatives that expanded our customer base by 15% through innovative point-to-point internet solutions for rural areas. My commitment to user education is evident from my experience training over 50 users on VoIP and digital platforms, which significantly improved adoption rates. Additionally, I deployed analytics tools that empowered our team to make data-driven decisions, enhancing overall system performance.

Prior to this role, I served as a Systems Administrator at Sunbeam Hotel, where I successfully transitioned our internet services to fibre-optics, resulting in a remarkable 62% boost in guest satisfaction. My experience in video editing during my internship at eBotswana further refined my ability to work under pressure and collaborate effectively with cross-functional teams. I am now eager to leverage my skills in a dynamic environment that values innovation and user-centric solutions.