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Darkside Kay

@darksidekay

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Product Development Officer with expertise in systems administration.

Botswana

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my technical skills and contribute to impactful projects.

I am a dedicated Product Development Officer with a strong background in systems administration and a passion for enhancing user experiences through technology. My experience at Techno-Trends allowed me to spearhead initiatives that expanded our customer base by 15% through innovative point-to-point internet systems for rural areas. I take pride in my ability to train users effectively, having improved adoption rates by 20% through comprehensive training on VoIP and digital platforms.

Prior to my role at Techno-Trends, I served as a Systems Administrator at Sunbeam Hotel, where I successfully transitioned the hotel’s internet connection to fibre-optics, significantly boosting guest satisfaction by 62%. My commitment to IT security led to a 75% reduction in phishing incidents through targeted training. I also have experience in video editing, where I honed my skills in Adobe Premiere Pro and Audition, ensuring high-quality content delivery under tight deadlines.

Experience

Work history, roles, and key accomplishments

Product Development Officer

TechnoTrends

Feb 2019 - Dec 2020 (1 year 10 months)

Spearheaded point-to-point internet systems for rural areas, expanding the customer base by 15%. Trained over 50 users on VoIP and digital platforms, improving adoption rates by 20%. Deployed analytics tools to monitor system performance for data-backed decision-making.

Point To Point Internet Systems VoIP Analytics

Systems Administrator

Sunbeam Hotel

Jun 2012 - Jan 2019 (6 years 7 months)

Transitioned hotel ADSL internet connection to fibre-optics, boosting guest satisfaction by 62%. Reduced phishing incidents by 75% through IT security awareness training. Decreased check-in/out times by 38% through staff training on Hotel Management System.

ADSL To Fibre Optics Transition IT Training

Video Editor (Part-Time Internship)

Ebotswana

Jul 2013 - Sep 2013 (2 months)

Edited daily news packages for prime-time broadcasts using Adobe Premiere Pro and Audition, adhering to tight deadlines. Coordinated with journalists and producers to align content with audience preferences, improving social media engagement by 23%. Managed archival database systems.

Adobe Premiere Pro Adobe Audition