Darkside Kay
@darksidekay
Product Development Officer with expertise in systems administration.
BotswanaWhat I'm looking for
I am a dedicated Product Development Officer with a strong background in systems administration and a passion for enhancing user experiences through technology. My experience at Techno-Trends allowed me to spearhead initiatives that expanded our customer base by 15% through innovative point-to-point internet systems for rural areas. I take pride in my ability to train users effectively, having improved adoption rates by 20% through comprehensive training on VoIP and digital platforms.
Prior to my role at Techno-Trends, I served as a Systems Administrator at Sunbeam Hotel, where I successfully transitioned the hotel’s internet connection to fibre-optics, significantly boosting guest satisfaction by 62%. My commitment to IT security led to a 75% reduction in phishing incidents through targeted training. I also have experience in video editing, where I honed my skills in Adobe Premiere Pro and Audition, ensuring high-quality content delivery under tight deadlines.
Experience
Work history, roles, and key accomplishments
Product Development Officer
TechnoTrends
Feb 2019 - Dec 2020 (1 year 10 months)
Spearheaded point-to-point internet systems for rural areas, expanding the customer base by 15%. Trained over 50 users on VoIP and digital platforms, improving adoption rates by 20%. Deployed analytics tools to monitor system performance for data-backed decision-making.
Systems Administrator
Sunbeam Hotel
Jun 2012 - Jan 2019 (6 years 7 months)
Transitioned hotel ADSL internet connection to fibre-optics, boosting guest satisfaction by 62%. Reduced phishing incidents by 75% through IT security awareness training. Decreased check-in/out times by 38% through staff training on Hotel Management System.
Video Editor (Part-Time Internship)
Ebotswana
Jul 2013 - Sep 2013 (2 months)
Edited daily news packages for prime-time broadcasts using Adobe Premiere Pro and Audition, adhering to tight deadlines. Coordinated with journalists and producers to align content with audience preferences, improving social media engagement by 23%. Managed archival database systems.
Education
Degrees, certifications, and relevant coursework
Institute of Entrepreneurial Development
Pathway, Entrepreneurship
2023 - 2023
Institute of Development Management
Development, Leadership and Management
2017 - 2017
Limkokwing University of Creative Technology
BSc Honors, Software Engineering
2008 - 2012
Grade: 2.89
Completed a Bachelor of Science Honors in Software Engineering with Multimedia, focusing on software development and multimedia integration.
Damelin
Desktop Publishing
2006 - 2006
Grade: C
Studied Desktop Publishing, gaining skills in design and layout for print and digital media.
Gaborone Institute of Professional Studies
Computer Operations
2002 - 2002
Grade: DISTINCTION
Completed a course in Computer Operations, focusing on essential computer skills and operations.
Gaborone Institute of Professional Studies
Introduction to Computers
2002 - 2002
Completed an introductory course in Computers, covering basic computer skills and applications.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
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