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@resegomaisweuser
Motivated IT professional with hands-on experience in business analysis.
I am a motivated IT professional with extensive hands-on experience in business analysis, CRM management, networking, cloud platforms, and web development. My expertise lies in translating IT business requirements into scalable solutions, providing end-user support, and managing technical projects in fast-paced environments. I pride myself on being a natural problem solver with strong communication skills and a passion for process optimization and data-driven decision-making.
Currently, I manage network infrastructure at Nashua Botswana, where I lead CRM development projects and maintain various systems. My role involves analyzing network and CRM data using tools like Grafana, Tableau, and PowerBI, and I have successfully facilitated end-user training on multiple platforms. I also have experience in project management, having contributed to security camera installations and email domain migrations.
With a BSc (HONS) in Computer Systems Engineering and certifications in Business Analysis and Project Management, I am committed to continuous learning and professional growth. I am eager to leverage my skills and experience to drive impactful IT solutions in a dynamic organization.
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Work history, roles, and key accomplishments
DVLPPty Ltd T/A GreaterThanFitness
Apr 2025 - Present (7 months)
Led website improvements and WordPress content management, maintaining Porkbun and Azure production servers. Facilitated Agile project coordination and progress meetings, assisting with stakeholder communication and status reporting.
Nashua Botswana
Aug 2024 - Present (1 year 3 months)
Managed network infrastructure including cabling, VPNs, Unifi switches, FortiGate firewalls, Supermicro servers, virtual servers, and TSplus agents. Assisted in leading Bitrix24 CRM development project and Nucleus Evolution.
Botswana University of Agriculture and Natural Resources
Jan 2023 - Present (2 years 10 months)
Carried out network infrastructure maintenance including cabling and managed network devices such as switches, routers, firewalls, and cloud platforms like Darktrace, Observium, and Mitel. Provided end-user and device support for system hardware and software.
Degrees, certifications, and relevant coursework
BSc(HONS), Computer Systems Engineering
2020 - 2024
Studied Computer Systems Engineering, focusing on various aspects of computer systems and their applications. Gained comprehensive knowledge and practical skills in the field.
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