Baboni Beleng
@babonibeleng
Business systems analyst and software developer focused on delivering scalable IT solutions.
BotswanaWhat I'm looking for
I am a driven business systems analyst and software developer with a BSc (Hons) in Applied Business Computing and certifications including CTFL, ITIL V4 Foundation, and multiple Microsoft credentials.
I have progressive experience across software development, service desk support, systems implementation, and IT asset and records management, having worked on projects for financial and government clients.
My strengths include requirements elicitation, user-acceptance testing, solution design, training facilitation, and second-level support, combined with familiarity with SQL, Oracle, SharePoint, SNOW, Ivanti, JIRA and related platforms.
I prioritize service excellence, cross-functional collaboration, continuous improvement and practical problem solving to improve processes and deliver business value.
Experience
Work history, roles, and key accomplishments
Business System Analyst
International Computers Limited Botswana
Oct 2020 - Present (5 years)
Elicit and validate requirements, lead user acceptance testing and oversee implementation of IT systems and technology projects for clients including Bank of Botswana and national records systems, improving processes and delivering documented solutions.
Software Developer
International Computers Limited Botswana
Sep 2019 - Sep 2020 (1 year)
Designed, developed and maintained bespoke insurance and client management systems, performed system testing, delivered user training and provided second-level support to improve system performance and client adoption.
Service Desk Analyst
International Computers Limited Botswana
Sep 2018 - Sep 2019 (1 year)
Provided first-line support, logged and resolved incidents using Ivanti/HEAT, administered Active Directory and produced regular service reports to maintain high customer service and operational continuity.
System Developer
Ryder Investments
Jan 2018 - Aug 2018 (7 months)
Maintained and customized the Driver Theory Testing and Driver License systems, provided third-level support, developed design documentation and produced SQL-based reports to meet client requirements.
IT Support
Ratie Car Rental
Jan 2017 - Jan 2018 (1 year)
Established IT management processes, administered Active Directory, managed network infrastructure and performed data capture and system configuration for fleet and rental management systems.
Information Technology Student Attaché
Debswana Corporate Center
Jan 2016 - Jun 2016 (5 months)
Provided helpdesk support, administered Active Directory, assisted with network monitoring (SolarWinds) and supported SAP system administration during a structured student attachment.
Education
Degrees, certifications, and relevant coursework
BCBotswana Accountancy College
Bachelor of Science (Honours), Applied Business Computing (Computer Science)
Activities and societies: Top Achiever Award Winner for BSc Applied Business Computing, 2017
Completed a BSc (Hons) in Applied Business Computing with focus on computer science concepts and applied IT solutions.
Matshekge Hill School
Botswana General Certificate of Secondary Education, General Secondary Education
Attained the Botswana General Certificate of Secondary Education demonstrating completion of secondary school studies.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
South AfricaJob categories
Skills
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