Edidiong Umoh
@edidiongumoh1
Experienced administrative and customer service professional specializing in executive support and remote operations.
What I'm looking for
I am an experienced administrative and customer service professional with over five years supporting executives, managing calendars, handling confidential information, and improving operational workflows. I have a proven record of increasing efficiency, reducing costs, and maintaining high accuracy across data entry and reporting functions.
My background includes remote operations management, executive assistance, and process improvement across multiple industries; I consistently deliver timely projects, strengthen cross-functional coordination, and drive measurable improvements in reporting accuracy and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
Probe Compliance Africa
Apr 2024 - Present (1 year 11 months)
Managed and updated 1,000+ data records weekly with 99% accuracy and reduced data discrepancies by 30% through verification and quality control checks; generated weekly compliance reports improving turnaround time by 25%.
Executive Assistant
OJ&T CNN Representative
Sep 2022 - Jan 2026 (3 years 4 months)
Processed and reconciled monthly expenses reducing accounting errors by 20%, prepared executive reports accelerating decision turnaround by 15%, and coordinated vendor relationships to cut supply costs by 10%.
Operations Manager
Ziyel Consult
Mar 2023 - Jul 2023 (4 months)
Led 5+ consulting projects from planning to execution in a remote setup, improving workflow efficiency by 25% and increasing client satisfaction by 20% while delivering all projects on time and on budget.
Operations Manager
IHP Consulting Services Ltd
May 2021 - Nov 2021 (6 months)
Resolved 90% of customer inquiries within SLA, digitized 500+ records reducing retrieval time by 50%, and implemented KPI tracking that improved reporting accuracy by 30% while cutting administrative costs by 15%.
Administrative Assistant
Lentrel Spenc Nigeria Ltd
Aug 2018 - Sep 2020 (2 years 1 month)
Supported daily administrative operations for 20+ staff, reduced scheduling conflicts by 35% through calendar restructuring, assisted HR with onboarding and maintained payroll documentation with 100% compliance accuracy.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Master of Arts, Diplomatic & International Studies
Completed a Master of Arts in Diplomatic & International Studies at the University of Port Harcourt, focusing on international relations and diplomatic practice.
Akwa Ibom State University
Bachelor of Arts, History & International Studies
Completed a Bachelor of Arts in History & International Studies, covering historical analysis and international relations topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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