Open to opportunities

Edidiong Umoh

@edidiongumoh1

Message

Experienced administrative and customer service professional specializing in executive support and remote operations.

Nigeria

Message

What I'm looking for

I seek roles where I can provide executive and operational support, streamline processes, and contribute to a collaborative, growth-focused team with remote flexibility.

I am an experienced administrative and customer service professional with over five years supporting executives, managing calendars, handling confidential information, and improving operational workflows. I have a proven record of increasing efficiency, reducing costs, and maintaining high accuracy across data entry and reporting functions.

My background includes remote operations management, executive assistance, and process improvement across multiple industries; I consistently deliver timely projects, strengthen cross-functional coordination, and drive measurable improvements in reporting accuracy and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Specialist

Current

Probe Compliance Africa

Apr 2024 - Present (1 year 11 months)

Managed and updated 1,000+ data records weekly with 99% accuracy and reduced data discrepancies by 30% through verification and quality control checks; generated weekly compliance reports improving turnaround time by 25%.

Data Entry Data Quality Assurance Reporting CRM Regulatory Compliance Excel Google Sheets Confidentiality

Executive Assistant

OJ&T CNN Representative

Sep 2022 - Jan 2026 (3 years 4 months)

Processed and reconciled monthly expenses reducing accounting errors by 20%, prepared executive reports accelerating decision turnaround by 15%, and coordinated vendor relationships to cut supply costs by 10%.

Executive Support Calendar Management Report Preparation Vendor Management Documentation Confidentiality Microsoft Office

Operations Manager

Ziyel Consult

Mar 2023 - Jul 2023 (4 months)

Led 5+ consulting projects from planning to execution in a remote setup, improving workflow efficiency by 25% and increasing client satisfaction by 20% while delivering all projects on time and on budget.

Project Management Process Improvement KPI Tracking

Operations Manager

IHP Consulting Services Ltd

May 2021 - Nov 2021 (6 months)

Resolved 90% of customer inquiries within SLA, digitized 500+ records reducing retrieval time by 50%, and implemented KPI tracking that improved reporting accuracy by 30% while cutting administrative costs by 15%.

Operations Management Customer Service Process Optimization Records Management KPIs CRM Reporting

Administrative Assistant

Lentrel Spenc Nigeria Ltd

Aug 2018 - Sep 2020 (2 years 1 month)

Supported daily administrative operations for 20+ staff, reduced scheduling conflicts by 35% through calendar restructuring, assisted HR with onboarding and maintained payroll documentation with 100% compliance accuracy.

Administrative Support Calendar Management Onboarding Meeting Minutes Microsoft Office File Management Scheduling

Education

Degrees, certifications, and relevant coursework

University of Port Harcourt

Master of Arts, Diplomatic & International Studies

Completed a Master of Arts in Diplomatic & International Studies at the University of Port Harcourt, focusing on international relations and diplomatic practice.