Edidiong Umoh

I’m a remote customer service, administration, and operations professional based in Lagos, Nigeria, with 5+ years of experience. I started in marketing and customer service at Long Rich Organization, where I generated 50+ qualified leads a month through social media and referrals and kept a 90% client retention rate by listening to what customers needed before recommending a product or service. I then moved into administration and operations. As an Administrative Assistant, I supported 20+ staff, cut scheduling conflicts by 35%, and kept payroll and personnel records at 100% compliance accuracy.

At IHP Consulting Services, I led administration and customer service. I handled 20+ client complaints a month, resolved 90% within SLA timelines, kept a 95% satisfaction rate, and cut records retrieval time by 50%. As an Executive Assistant, I reconciled expenses and petty cash (20% fewer accounting errors), prepared executive reports, and reduced supply costs by 10% through vendor coordination. As an Operations Manager at Ziyel Consult, I led 5+ remote consulting projects and delivered 100% of them on time and within budget.

Today I work remotely as a Data Entry Specialist at Probe Compliance Africa. I maintain 1,000+ records a week at 99% accuracy, cut data discrepancies by 30%, and produce weekly compliance reports with zero data breaches.

I hold a Master’s degree in Diplomatic and International Studies and a Bachelor’s in History and International Studies, plus training in operations management, HR, and time management.

I’m most interested in remote roles in customer support, executive or virtual assistance, operations and administration, and data management. I’m calm with difficult customers, accurate with detail, and good at working independently and learning new tools quickly. I have a reliable laptop, stable internet on two networks, and power backup.