Edesogie Edo
@edesogieedo
I resolve Azure subscription issues and deliver high-volume customer support.
NigeriaWhat I'm looking for
At TEK Experts, I support Microsoft Azure subscription customers by troubleshooting service requests, guiding remote portal sessions, analysing resource usage and charges, and engaging Engineering teams through network traces.
I help customers understand Azure subscription types, pricing, and calculators to prevent unexpected costs. I also manage case backlogs, onboard and mentor new employees, and follow up promptly to drive resolution.
Previously, I resolved more than 100 product and service problems daily at MultiChoice Nigeria via Outcess Solutions, while building customer trust, handling escalations, and generating sales leads. My background also includes administrative operations, reporting, correspondence, filing, bookkeeping support, and office management.
Experience
Work history, roles, and key accomplishments
Fintech Analyst/ Customer Support
Tek Experts
May 2022 - Present (4 years 3 months)
Attends to customer service requests, scopes cases, troubleshoots issues, and contacts customers to provide resolutions. Engages in remote sessions to guide customers through their Azure portal and collects network traces for engineering.
Call Centre Agent
Multichoice Nigeria
Dec 2018 - Mar 2022 (3 years 3 months)
Resolved over 100 product or service problems daily by clarifying complaints and determining causes. Built sustainable relationships through open communication and recommended products based on customer needs.
Administrative Secretary
Osaze Uzzi & Co. Legal Practitioners & Notaries Public
Apr 2017 - Aug 2018 (1 year 4 months)
Executed timely and efficient operations of the department, maintained correspondence, and prepared administrative reports. Handled filing, typing, copying, and scanning duties.
Administrative Clerk
Ministry of Finance, Edo State
Feb 2012 - Jun 2015 (3 years 4 months)
Maintained files and records, utilized office appliances, and undertook basic bookkeeping tasks. Assisted in office management and monitored office supplies.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Agriculture, Animal Science
Bachelor of Agriculture in Animal Science from the University of Benin, Benin City, Edo State.
College of Agriculture, Iguoriakhi
National Diploma, Agricultural Technology
National Diploma in Agricultural Technology from the College of Agriculture, Iguoriakhi, Edo State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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