Edesa Ewomazino
@edesaewomazino
I support customers and online communities with clear communication, accurate documentation, and calm issue resolution.
What I'm looking for
I've supported online communities as a freelance Community Chat Moderator, responding to member questions, de-escalating disputes, enforcing guidelines, and escalating complex cases.
Across Toloka, TELUS Digital, and Appen, I deliver accurate AI data annotation and transcription for text, image, and audio datasets. I follow detailed guidelines, review work for quality and consistency, meet deadlines, and safeguard confidential data on global remote projects.
My earlier work in secretarial support, teaching, and laboratory quality procedures strengthened my ability to communicate clearly, maintain accurate records, and provide dependable customer-facing support. I'm available full-time across time zones for remote support work.
Experience
Work history, roles, and key accomplishments
Community Chat Moderator
Freelance
Jan 2024 - Present (2 years 8 months)
Supported and engaged with an online community, responding to member questions and concerns in a timely, professional, and friendly manner. De-escalated disputes and enforced community guidelines fairly, keeping conversations positive and respectful.
Education
Degrees, certifications, and relevant coursework
Edesa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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Skills
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