At ISON BPO, I handled customer inquiries and service concerns, aiming for timely resolution and a positive customer experience. I listened to understand customer needs, explain next steps, and manage challenging interactions.
At MAJOREL, I responded to customer support needs and reviewed digital content in line with established policies. I documented outcomes and escalated cases that required additional review.
At ATHENA, I managed administrative requests, schedules, and follow-ups in a remote environment. I tracked outstanding tasks, kept organized records, and protected confidential information.
At TELUS, I reviewed and categorized data according to quality standards and task instructions. I maintained records, managed task queues, and flagged unclear or inconsistent items rather than guessing.
