eda surya

My name is Eda Surya Bagas Prakoso, and I am an experienced bilingual customer support professional with a strong background in the gaming industry. I have been working at Keywords Studios since July 2019, where I have honed my skills in providing exceptional customer support through non-voice channels. My ability to communicate fluently in both English and Indonesian has allowed me to effectively collaborate with game teams to resolve escalated customer issues and ensure satisfactory solutions.

Throughout my career, I have demonstrated a commitment to delivering high-quality service. I have experience in using internal ticketing systems to document customer interactions and escalate issues when necessary. My previous roles, including freelance translation and customer service officer positions, have further developed my communication and problem-solving skills. I am passionate about helping customers and thrive in fast-paced environments where I can make a positive impact.