Deniz Bakan

My professional experience has been built around operations, hospitality, team coordination, sales, and business development. I have worked in both large-scale hotel operations and manufacturing, with direct responsibility for people, processes, customer experience, and day-to-day business decisions.

At Dorukkaya Ski & Mountain Resort, part of Kaya Holding, I managed and coordinated daily operations in a 270-room ski resort. My responsibilities included room allocation and occupancy planning, restaurants and bars, public areas, ski operations, guest services, and staff accommodation. I ensured rooms were correctly allocated according to reservations, guest profiles, VIP requirements, and operational conditions, while following up on issues that could affect guest satisfaction. I monitored service standards, coordinated departments, and ensured that necessary corrective actions were implemented and followed through. I coordinated approximately 300 employees within an operation supporting around 700 staff members.

At Kaya Side Resort Hotel, I coordinated operations across rooms, restaurants, bars, events, entertainment, and guest services. I focused on accurate room assignments, guest requests and complaints, in-stay problem solving, and follow-up to maintain service quality and guest satisfaction. I also supported communication with international guests and agencies and translated management decisions into practical operational actions.

Alongside hospitality, I gained hands-on experience in entrepreneurship, manufacturing, sales, and brand development. I founded Bakan Tekstil and developed Iris Home as a home-textile brand serving Türkiye and Europe. I coordinated the design office in planning seasonal collections, worked with production teams to turn designs into marketable products, and managed e-commerce, retail, and export sales channels. I developed sales campaigns and promotional activities to increase sales volume, followed customer and market feedback, and coordinated production, suppliers, budgeting, marketing, partnerships, and business operations before the company and brand were transferred to new ownership.

At Orfe Tekstil, I contributed to the development and launch of the Gravel and Family Day home-textile brands. My responsibilities included product and seasonal collection development, coordination with design and production teams, e-commerce and export channel development, and turning customer feedback into product and operational improvements. I also supported the company's transition into two professional manufacturing facilities.

These experiences have given me a practical understanding of how operations, people, service quality, sales, and product development need to work together. My approach is straightforward: understand the situation on the ground, identify what needs to be improved, coordinate the right people, and follow through until the issue is resolved.