Open to opportunities

Ecaterina Larisa Vieriu

@ecaterinalarisavieri

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Dedicated Catalog Associate with expertise in logistics and client service.

Romania

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What I'm looking for

I seek a dynamic role that values teamwork and offers growth opportunities.

I am a Catalog Associate at Amazon Development Center in Romania, where I have honed my skills in administrative logistics over the past five years. My role involves populating and procuring content for product catalogs, coordinating with vendors, and ensuring quality standards are met. I take pride in my ability to analyze and resolve issues in the supply chain process, contributing to the overall efficiency of operations.

Prior to my current position, I worked as a 2nd Line Helpdesk Analyst at Worldline IT Services in the UK, where I provided technical support for complex incidents and collaborated with various teams to maintain service quality. My experience in customer service at Capgemini further strengthened my communication and troubleshooting skills, allowing me to effectively assist clients with their technical needs.

Experience

Work history, roles, and key accomplishments

Current

Catalog Associate Spanish

Current

Amazon Development Center Romania

Jun 2020 - Present (5 years 2 months)

Populated and procured content for product catalogs on the Amazon Web Site, coordinating with vendors and manufacturers. Identified and corrected errors, created reports, and contributed to supply chain issue resolution.

Salesforce Audit Compliance Time Management Regulatory Compliance Data Analysis

2nd Line Helpdesk Analyst

Worldline IT Services

Oct 2019 - Present (5 years 10 months)

Provided second-line technical support for complex incidents, including software installation and support for mobile devices, printers, and tablets. Liaised with third parties and suppliers, and collaborated with other teams to resolve cross-functional issues.

Internet Explorer Microsoft Office Mobile Spreadsheets Retail Communication Skills

Customer Service Agent - Spanish

Capgemini Romania

Sep 2018 - Present (6 years 11 months)

Provided telephone, email, and chat support by troubleshooting and diagnosing technical problems, using ServiceNow for call tracking. Undertook basic troubleshooting for printers, mobile phones, operating systems, and Microsoft Office.

Microsoft Office Administration ServiceNow Active Directory Exchange Citrix Technical Support Customer Service

Education

Degrees, certifications, and relevant coursework

Millennium Academy London

Level 3 Diploma, Business Administration

2018 - 2019

Completed a Level 3 Diploma in Business Administration, gaining foundational knowledge in business operations and management principles. Developed skills in administrative tasks, organizational planning, and effective communication.

Centrul de Studii Europene

Master's degree, European Studies

2012 - 2014

Pursued a Master's degree in European Studies, focusing on the political, economic, and social aspects of Europe. Gained in-depth understanding of European integration and international relations.

Universitatea Alexandru Ioan Cuza

Bachelor's degree, Communication Sciences

2005 - 2008

Obtained a Bachelor's degree in Communication Sciences, exploring various aspects of communication theory and practice. Developed strong analytical and communication skills relevant to diverse professional fields.